The Mercury News

FEMA says it can help with COVID-19 funeral costs

- By Ann Carrns

Thousands of people who lost members of their family to COVID-19 have received federal financial help for funeral costs, and the U.S. government has just

changed the rules to help more people qualify.

As part of the government’s pandemic relief effort, the Federal Emergency Management Agency is paying up to $9,000 per death for COVID-related funeral expenses.

FEMA began accepting applicatio­ns in April and says it has awarded more than $447 million in funeral assistance to nearly 67,000 applicants. More than 600,000 Americans have died in the pandemic.

This week, the agency changed its policy to better cover deaths that occurred early in the pandemic.

Initially, all applicants had to submit a death certificat­e that specifical­ly listed COVID-19 as the cause of death. But when doctors were first learning about COVID-19 and testing was limited, the coronaviru­s wasn’t always cited on the certificat­e. FEMA required families seeking funeral aid to obtain amended death certificat­es, which can be difficult and time-consuming.

Now, applicants seeking help with funeral costs for COVID-related deaths that occurred from Jan. 20, 2020, to May 16, 2020, may submit a death certificat­e that does not specifical­ly cite COVID-19. But they must also submit a signed letter from the certificat­e’s “certifying official, medical examiner or coroner” attributin­g the death to the virus.

The change was made after consultati­on with officials at the Centers for Disease Control and Prevention “and other health experts,” FEMA said in a statement Tuesday.

Politico has reported that FEMA made it easier for people to apply after talks with the CDC as well as Sen. Chuck Schumer and Rep. Alexandria Ocasio-Cortez. Both are Democrats from New York, which was hit hard in the pandemic’s early days.

Applicatio­ns for deaths that occurred after May 16,

2020, must still include a certificat­e that attributes the cause to COVID.

FEMA’s media office said that Congress had appropriat­ed $2 billion for funeral aid for deaths associated with COVID-19. Currently, there is no deadline to apply for the assistance, the office said in an email.

Funerals can be expensive. The median cost of an adult funeral including a coffin, a viewing of the body, a ceremony and burial was $7,640 in 2019, according to the National Funeral Directors Associatio­n. (Updated data is expected this summer.)

Cremations have been increasing­ly popular in recent years and are typically less expensive. The median cost of a “direct” cremation, with a container provided by the family, was $2,395 in 2019. (In a direct cremation, the body is cremated shortly after death without services like embalming or visiting hours.)

Here are some questions and answers about funerals and FEMA’s aid program: Q

How do I apply for funeral help from FEMA?

A

Applicants should call the agency’s help line at 844-684-6333. According to FEMA’s website, no online applicatio­ns will be accepted. Applicants must provide the name of the deceased person, the date of the funeral and documentat­ion of the expenses. Documents can be uploaded onto a special website or sent by fax or mail, according to the help line.

Many funeral homes are making families aware of the federal program, but funeral directors cannot apply for aid on their behalf, said Randy Anderson, president-elect of the National Funeral Directors Associatio­n, an industry group. Directors can, however, help provide the documentat­ion of costs and copies of death certificat­es.

More details are available on the agency’s website. Q

What costs does FEMA’s funeral aid program cover?

A

Eligible costs include

transporta­tion for up to two people to identify the deceased person, a coffin or an urn, a burial plot and headstone, arrangemen­t of the funeral ceremony, and cremation or burial costs.

Q

Where can I find informatio­n about arranging a funeral?

A

Advice is available online from the Federal Trade Commission; the Funeral Consumers Alliance, a nonprofit group; and the National Funeral Directors Associatio­n.

State regulators also offer online informatio­n, but most do a lackluster job of giving consumers informatio­n about their rights when arranging funerals and related services, a new report finds.

Just seven states offer “excellent” access to digital informatio­n, including guidance on how to shop for a funeral provider, file a complaint and obtain details of any disciplina­ry actions taken by regulators, according to the analysis from the Funeral Consumers Alliance and the Consumer Federation of America. Thirty-three states provided “poor or no informatio­n,” according to the review.

The report cited state boards in Oregon and Arizona as having particular­ly helpful websites, with informatio­n that is “labeled plainly and placed prominentl­y on the home page.”

California, Kansas, Minnesota, New York and Virginia also received A grades, while Nevada, Oklahoma,

Tennessee, Texas and Washington state earned a B.

The findings are a cause for concern, the groups said, because consumers planning funerals are typically shopping for expensive services at a time of bereavemen­t and often don’t know about their rights. A survey by the groups this year found that only a quarter of Americans knew that funeral homes were required by law to offer price quotes over the phone and to give shoppers a printed, itemized price list when they visited.

The groups have long pushed for a legal requiremen­t that funeral homes post their price lists online, to make comparison shopping for services easier. The FTC is reviewing its funeral rule for possible revisions, including a requiremen­t that funeral homes post their prices online.

The funeral rule was adopted in 1984 to protect consumers from unfair practices and needs updating to reflect widespread use of the internet, some commission members have said. The commission closed public comments on its review a year ago but has not announced any action.

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