The Mercury News

Help Us Celebrate Our 20th Year!

Visit diamondcer­tified.org/celebrate to sign our birthday book, post a video and more.

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Back in 2001, right here in the Bay Area, we started rating local companies on quality. A decade ago, we added our always-free Diamond Certified Preferred membership, which features a hotline, a double Performanc­e Guarantee and a subscripti­on to our quarterly directorie­s. Today, we’re thrilled to serve you and our 190,000 Diamond Certified Preferred members. To celebrate, we created a special webpage with some fun interactiv­e features. Here’s what you’ll find at diamondcer­tified.org/celebrate.

Get Creative

Tell us your ideas to improve the Diamond Certified Resource. You could also make a video, write a poem or sing a song about Diamond Certified. We’ll post it to celebrate.

Get Active

We have this vision of Diamond Certified neighborho­od groups that are improving quality of life. How do we do this? We could help existing groups or create our own. Do you want to help?

Get Started

Go online to Get Creative, Get Active or join us as a new member. You can refer a friend, a family member or even a local company.

Visit diamondcer­tified.org/celebrate and help us celebrate 20 years of the Diamond Certified Resource!

The Most Accurate Ratings

When you choose a Diamond Certified company, you can be confident that you’re working with dependable people who really care about customer satisfacti­on. All research is conducted via live telephone surveys with real customers, and Diamond Certified companies must score 90+ on a 100 scale in customer satisfacti­on and Helpful Expertise® to earn and maintain the prestigiou­s award.

 ??  ?? The Diamond Certified rating process ensures only REAL customers are surveyed. Companies must rate Highest in Quality and Helpful Expertise® to earn Diamond Certified.
The Diamond Certified rating process ensures only REAL customers are surveyed. Companies must rate Highest in Quality and Helpful Expertise® to earn Diamond Certified.

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