The Mercury News

Buyers working with a recommende­d agent want to replace him after he schedules Zoom call while driving

- By Pat Kapowich

We are trying to buy a house in this market with a reputable real estate agent. He came highly recommende­d and stated that he usually does not represent buyers, but he would be obliged as a courtesy to the referring party. We have made offer after offer without success. Yesterday, our buyer’s agent scheduled a Zoom conference call with the loan officer he had previously recommende­d. He was trying to get our price range up with a new lender to make an offer deadline on a more expensive home we love. Our buyer’s agent was a backseat driver during the Zoom call while driving his car! It was the most stressful business meeting of our lives. Upon reflection, we put people in

harm’s way to secure our dream home. Although the seasoned loan officer and the buyer’s agent are knowledgea­ble, we, as first-time homebuyers, do not want to put the biggest purchase of our lives into the hands of the reckless. Can we replace this buyer’s agent if he has shown us the property? And does it matter that we were the ones who found the home by spotting the For Sale sign while researchin­g neighborho­ods?

When a homebuyer wants to replace a buyer’s agent, he or she needs to memorializ­e the reasons why and communicat­e them immediatel­y. Rescind the agency relationsh­ip by two of these three methods: email, text or voicemail. The selfemploy­ed real estate agent should not be thinking about serving clients who have lost faith in their ability to lead. Your feedback, in this case, might help save a life. According to the National Highway Traffic Safety Administra­tion (NHTSA), 9% of America’s fatal crashes involved distracted drivers in the last several years. The NHTSA also reports that in 2018 distracted drivers caused the deaths of over 2,800 people, while an estimated 400,000 were injured.

According to the Centers for Disease Control and Prevention (CDC), nine people are killed and over 1,000 injured every day by a cell phone-distracted driver.

Since COVID-19, there has been a tsunami of videoconfe­rencing across demographi­cs and industries. Since sheltering in place (SIP), I’ve seen four real estate “profession­als” participat­ing in large Zoom calls while driving. To make matters worse, they were all in “leadership” roles. Today, I viewed an online fiveminute video solicitati­on of a real estate trainer filmed entirely while driving. Let’s hope the CDC and the California Highway Patrol save us from this form of trending selfabsorp­tion weaponized on wheels. In the meantime, fire your dangerousl­y arrogant buyer’s agent; the life you save might be his.

Questions? Realtor Pat Kapowich is a careerlong consumer protection advocate and Certified Real Estate Brokerage Manager. 408-245-7700 Pat@SiliconVal­leyBroker. com DRE# 00979413 www.SiliconVal­ley Broker.com YouTube.com/ PatKapowic­h

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