All AI-generated work must be identified as such
I am a senior lead and manage large, complex projects and teams. My organization has a thorough review process for all projects, with many quality enhancement steps. I recently noticed colleagues are sending ChatGPT-generated responses without acknowledging that they were generated by artificial intelligence.
I support the use of AI to improve efficiency, but this sort of review has the opposite effect: The AIgenerated response does not take into account previous discussions/decisions during the review process and can generate unnecessary busy work.
Are other organizations seeing this sort of internal use of AI? And what is the best way to broach this subject without causing a negative reaction?
— Anonymous
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Many organizations are grappling with how to manage artificial intelligence in the workplace. The next time someone turns in work generated by AI without an appropriate acknowledgment, simply tell them that moving forward, they need to identify all AIgenerated work. But it's also important to take a more expansive approach. Collaborate with relevant stakeholders to develop AI guidelines that reflect the realities of the work your organization does. When is it appropriate for employees to use AI? How should they acknowledge and cite AI-generated work? When is using the technology not appropriate? What are the consequences for employees who do not follow these guidelines? How are you going to train staff to use AI? How are you going to train managers to identify work that is generated by it? AI is an imperfect tool, however exciting its potential might be. We need to think carefully about the ethics of using it.
QI've been in the same office for more than 25 years, and I'm largely self-taught. Because I've shown a willingness to learn independently, whenever we have new tools or changes to existing tools it's assumed I don't need training. I'm also expected to train new employees. However, because I'm selftaught I have trouble articulating steps. Are there resources that can help with this? I sincerely want to give others the sort of help I haven't always received myself. — Anonymous
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Don't be so hard on yourself. Training and instructional design are specific areas of expertise. If your employer expects you to train new employees, ask if they will support your professional development and pay for you to take an instructional design course or workshop. There are also many books you may find helpful, such as Cathy Moore's “Map It: The Hands-On Guide to Strategic
Training Design” and “Design for How People Learn” by Julie Dirksen. As you start to develop resources, think, what are the most important things people need to know about using these tools? How can you best communicate that information to new learners? Good luck!