Owner can­cels va­ca­tion rental af­ter a condo book­ing er­ror

The Morning Call (Sunday) - - GROUP TRIPS - By Christo­pher El­liott

Ear­lier this year, my wife and I booked a va­ca­tion rental through TripAd­vi­sor. A few weeks later, we paid a $1,254 de­posit on a unit in a condo devel­op­ment on Marco Is­land, Fla. The to­tal price for three weeks came to $4,284.

In Au­gust, more than six months be­fore our stay, we re­ceived an email from TripAd­vi­sor say­ing that the owner had can­celed our book­ing. “Can­cel­la­tions sim­ply shouldn’t hap­pen,” the com­pany added. “To make it up to you, you will re­ceive a full re­fund, and we’ll help you find a new rental fast.”

The owner told us he had dou­ble-booked the unit be­cause of an “er­ror” with the cal­en­dar. I emailed TripAd­vi­sor ex­press­ing my dis­ap­point­ment over the can­cel­la­tion. It had been four months since our book­ing. All the units we would have liked were gone.

TripAd­vi­sor sent us two list­ings. One is in Naples and is not ac­cept­able. The other is too far from the wa­ter and like­wise is not ac­cept­able to us. I feel that TripAd­vi­sor should vet its prop­er­ties to en­sure that own­ers know how to man­age rentals of their condo units. There is no ex­cuse for wait­ing four months be­fore can­cel­ing our reser­va­tion. I want to be com­pen­sated fairly by TripAd­vi­sor.

— Marvin Herman, Dela­van, Wis.

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