NYC souvenir shops struggle amid crisis
NEW YORK — In souvenir shops from Times Square to the World Trade Center, shelves full of T-shirts and trinkets still love New York. But the proprietors wonder when their customers will, again.
The coronavirus pandemic has taken a voracious bite out of a slice of New York life as recognizable as a piece of pizza: the gifts-slash-luggage-slash-electronics stores that dot touristfriendly areas, offering Statue of Liberty figurines, toy taxis, NYPD ball caps, Big Apple fridge magnets and anything and everything emblazoned with the famous “I (HEART) NY” logo.
The shops are a microcosm of a city that has thrived on drawing visitors from around the world and now is feeling their nearabsence.
“It’s a fight for survival,” Ali Zaidi said one morning at his shop two blocks from the World Trade Center. And with coronavirus cases rising and winter approaching, what would normally be the buildup to a busy holiday season instead is “getting worse and worse, day by day.”
Before the pandemic, his Broadway Gifts store generally got hundreds of customers a day — many tourists, but also local office workers looking for gloves, cellphone chargers or other practical items, he said. Now, with few out-of-town visitors and many locals still working from home, an average day might bring 25 to 50 people and $300 or less in sales, a small fraction of business as usual, says Zaidi.
After being closed for more than three months after the city shut down nonessential retail in March, Zaidi says he’s used all the business’s savings to keep it going, while getting some breaks from his landlords and keeping his staff as small as possible — it’s just him and three relatives. Still, he had to cut back sharply on ordering Christmas merchandise, he said.
“I wish I could provide more to my customers, so they could have a nice Christmas with nice ornaments on their trees,” said Zaidi.
Nonetheless, he’s says he’s “very optimistic” that the pandemic will eventually be quashed and business will recover.
After setting records year after year since 2010, travel to the United States’ biggest city has plummeted since the pandemic shuttered Broadway theaters, closed many other attractions for months and ushered in federal bans on some foreign visitors and New York quarantine rules affecting many interstate arrivals.
City tourism agency NYC & Co. is now projecting visitors will total about 23 million this year, an “unmatched drop” from over 66 million last year, though the agency forecasts the numbers will rebound to reach new records by 2024. Hotel occupancy is currently down about 80% from normal, and traffic at metro area airports about 75%, according to the Hotel Association of New York City and the Port Authority of New York & New Jersey.
Freestanding gift, souvenir and novelty shops totaled about 4,000 employees and $125 million in payroll last year, according to the city Economic Development Corp. But if their economic footprint is small — about 0.1% of private-sector jobs citywide — the shops’ symbolic presence is bigger. They’re enough of a New York institution that a recent “Saturday Night Live” skit was set in one.