Sodexo signs on to improve state’s service plazas
Sodexo, a food services and facilities management company, announced Friday it is welcoming Connecticut service plazas to its profile, to “deliver innovative, high-quality customer experiences at 23 service plazas throughout the state,” according to a news release.
Sodexo will provide a centralized program management office, an asset management framework, a computerized maintenance management system, a service response center, “a mobile custodial solution through the Command Center,” and a site management system, the release said.
The company said this will be a “new 25-year relationship” with Project Service LLC, which has a 35year contract with the state Department of Transportation to renovate and operate the service plazas. (All state service plazas have been renovated since 2010), the company’s website says.)
“Our goal is to provide guests with ‘wow’ experiences and options,” Brett Ladd, CEO of Sodexo Government, North America, said in the release. “Elements of our successful partnerships include price predictability, data transparency and easy day-today interactions.”
“Service plaza cleanliness makes a vital first impression that impacts the entire consumer experience. Sodexo’s 24/7 Service Response Center ensures 24-hour responsiveness for service continuity,” the release said.
“We are very pleased to be working alongside Sodexo. We are looking forward to improving experiences for the guests traveling throughout Connecticut,” Project Service LLC CEO Michael Jones said in the release. “We deliver the highest-level service, innovation and quality and expect the same of our partners. Sodexo has the right combination of expertise with tenants, guests and stakeholders to deliver.”