TELEMARKETING COMPLAINTS RISE

WASHINGTON — Complaints to the government are up about unwanted phone solicitations, raising questions about how well the “do-not-call” registry is working. The biggest category of complaint: those annoying prerecorded pitches called robocalls that hawk everything from lower credit card interest rates to new windows for your home.

Robert Madison, 43, of Shawnee, Kan., says he gets automated calls almost daily from “Ann, with credit services,” offering to lower his interest rates.

“I am completely fed up,” Madison said. “I’ve repeatedly asked them to take me off their call list.”

Madison, who works for a software company, says his phone number has been on the do-notcall list for years. Since he hasn’t made any progress getting “Ann” to stop calling, Madison has started to file complaints about her to the Federal Trade Commission, which oversees the list.

Amid fanfare from consumer advocates, the federal do-not-call list was put in place nearly a decade ago as a tool to limit telemarketing sales calls to people who didn’t want to be bothered. The registry has more than 209 million phone numbers on it. That’s a significant chunk of the country, considering that there are about 84 million residential customers with traditional landline phones and plenty more people with cellphone numbers, which can also be placed on the list.

Telemarketers are supposed to check the list at least every 31 days for numbers they can’t call. But some are calling anyway, and complaints about phone pitches are climbing even as the number of telemarketers checking the registry has dropped.

Government figures show monthly robocall complaints have climbed from about 65,000 in October 2010 to more than 212,000 this April. More general complaints from people asking a telemarketer to stop calling them also rose during that period, from about 71,000 to 182,000.

To file a complaint with the FTC, people can go online to www.ftc.gov or call 888-382-1222.