Reporting safety issues to service desk gets problems resolved fast

At Yuma Proving Ground (YPG) safety is the top priority. One step to keeping the YPG community and workforce safe is reporting unsafe conditions, so they are addressed quickly. YPG Installation Safety Director Ronald Van Way encourages the YPG community and workforce to report unsafe conditions to the Shearwater Mission Support (SMS) Facilities Management service desk via phone or SharePoint.

“Shearwater is awesome about it and they respond expeditiously,” remarks Van Why.

Some examples of hazards that should be immediately reported to the SMS service desk are overgrown trees and bushes that are blocking stop signs, knocked down signs, holes in the roadway, broken or faulty windows, water leaks, and broken outlets.

Many times people email the safety office or will submit a safety gram about a safety issue. While those Safety

Grams are each reviewed and addressed, it’s not as expedited as submitting a work ticket. Van Why suggests using a Safety Gram to report unsafe practices, unsafe acts, or to request a procedural change.

“The requests we cannot get resolved, like the high money issues, stay active and get presented to the Commander and the Garrison Manager so they are aware of it as well,” he said. “There is not a single item that is submitted that does not get attention.”

He does note that calling the Service Desk and submitting a safety gram is appropriate in some cases.

Taylor Cornett, SMS work receptionist, is tasked with putting service orders into action. She explains if a member of the mission workforce submitting a service order can either call or submit the request through SharePoint. If a community member is making the report since they do not have access to SharePoint, they need to call, email SMS, or visit the office. Soldiers in the barracks can use the ARMA App.

through sharepoint navigate to the garrison tab along the top. On the drop down menu select public Works (DpW), select track and submit in the middle of the page, select Ypg facilities management (FsO), once selected you will navigate to a page with several service order options. (screenshot)

Once the service order is approved by the contracting office representative or resources management sMs service clerks can then task a technician with the assignment. In the case of emergency, best practice is to call so that sMs staff can expedite the work order and dispatch a crew. the sMs service desk can be reached by calling extension 3005.