800,000 riders in London want Uber to stay
Ride-hailing firm’s CEO apologizes for mistakes after license revocation.
LONDON — London transit authorities announced last week that they were revoking Uber’s license to operate in one of its biggest and best markets, yanking the popular ride-hailing taxi service off the roads because it wasn’t a “fit and proper” private car-hire operator.
At first, Uber was defiant, and its top London executive essentially called the city a bad place for a high-tech company to do business.
By Monday, cooler heads were dealing with the problem. Uber’s new global chief executive, Dara Khosrowshahi, said he accepted that Uber had to do better.
Meanwhile, an online petition in support of keeping Uber drivers on London’s streets has garnered almost 800,000 signatures, putting the city’s mayor in a tight spot with his constituents.
In an open letter in the Standard newspaper, Khosrowshahi said, “While Uber has revolutionized the way people move in cities around the world, it’s equally true that we’ve got things wrong along the way. On behalf of everyone at Uber globally, I apologize for the mistakes we’ve made.”
The CEO said that Uber would appeal the decision to revoke its license “on behalf of millions of Londoners, but we do so with the knowledge that we must also change.”
London is one of Uber’s top markets — and the taxi app does especially well here, where it costs about half as much for a ride in an Uber than one of London’s iconic boxy black cabs.
The ubiquitous car service has experienced explosive growth in sprawling London, where an estimated 40,000 Uber drivers prowl the streets waiting for hails from the 3.5 million residents who have downloaded the app.
The governing authority for taxis and private-car hires said it rejected Uber’s application to renew its license because “Uber’s approach and conduct demonstrate a lack of corporate responsibility,” including not reporting serious criminal offenses by its drivers to police, failure to conduct thorough background checks and issues with how it obtains medical certificates for the drivers.