The Register Citizen (Torrington, CT)
A look inside day two of Sound On Sound in Bridgeport
Walking into Sound On Sound on Sunday afternoon, fans were greeted with a much different scene than the previous day. Saturday was marred with safety concerns such as minimal dedicated walking paths, chairs and towels that overtook much of the planned standing room area and lack of lighting in parts of the concert field. On Sunday, a different picture was painted — literally — as walking paths were drawn on the grass around attendees’ in lawn chairs. Festival goers were visibly more relaxed, lines were greatly reduced and sound was improved throughout the concert field.
“Our aim, the entire reason we go into this line of work is to provide music fans with the best experience possible and access to world-class musical acts. Any time our attendees feel we don’t live up to that standard, we want to do better,” a spokesperson for Sound On Sound told Hearst Connecticut via email. “That’s why we listened to their feedback about these growing pains and took immediate action to make the experience even better for Day Two.”
By Saturday evening, Sound On Sound took to its social media accounts to address the concerns. “Our team is working overnight to expand and reconfigure the viewing area to accommodate more space for all fans, and defining walkaways across the performance field for crowd movement,” the festival wrote in the statement on social media.
And when fans arrived to Seaside Park on Sunday, a number of these changes promised by the festival were indeed apparent. Standing room sections in front of the stages were separate from the chair and towel section, which was pushed to the outer sections of the concert field and enforced by staff. Walking paths were created with white spray paint, with workers actively spraying the routes throughout the festival. Additionally, lines were shorter for concessions in comparison to the upwards of an hour wait that many reportedly waited for concessions and to use the restrooms.
Despite inclement weather cutting Dave Matthews and Tim Reynolds’ headlining set short by 45 minutes Sunday night, fans generally walked away happy at the end of the second day as thousands sang along to Matthews classics like “Satellite” and “Lie In Our Graves.” Over on Facebook, comments ranged from Saturday and Sunday being “night and day” to thanking the festival for its “diligence and effort to help correct the issues of yesterday.”
Sound On Sound, in its last post on Sunday, announced that the festival would return in 2023.
However, sifting through the Facebook page of Sound On Sound music festival the night before, was a different story. Overcrowding, long lines for food and beverages, no dedicated walking paths and sound issues were just some of the complaints listed by a number of attendees on the festival’s social media accounts.
“I felt completely disrespected,” said festival attendee David Lewis in a previous interview. “I think (with) the promise of the event, the expectation was pretty high — and nowhere close to met.”
There was a lack of cell service, Lewis added, leading people to panic as they lost one another in the crowd. His group arrived at 3 p.m., he said; the venue was out of hamburgers by 5 p.m., as concessions disappeared quickly. People were waiting an hour for water, he said.
Leia Scinto, who has worked at check-in and merchandising departments for festivals for last 15 years, attended Saturday but not Sunday. She said that there was “just so much that went wrong that I was so nervous to go back.” However, she added that she had friends who attended the festival on Sunday enjoyed the experience. “People I know that didn’t go on Saturday gave Sunday a chance, and were happy. They had a good time,” Scinto said.
“After hearing and talking with attendees, our team worked tirelessly throughout the night to address every piece of feedback. Changes included increasing the size of the viewing area for all attendees, expanding and enforcing the No Chair and Blanket Zone, creating a defined walkway across the site to improve pedestrian flow, adding points of sale and increasing staffing to keep concession lines moving as quickly as possible and adjusting sound to ensure music could be enjoyed throughout the park,” added Tom Russell, co-founder of Founder’s Entertainment, who put on the festival.