Arvest Bank named ‘World’s Best’ for third consecutive year

Arvest Bank has been recognized by Forbes magazine as one of the “World’s Best Banks” for the third consecutive year, an honor that is based on customer feedback, the bank said in a news release.

The full list and an accompanying article can be found on the Forbes website. Forbes produced its “World’s Best Banks” list in collaboration with Statista, its market research partner. The list is based on an independent survey from a sample of more than 43,000 bank customers across the world.

“We owe a special thankyou to our customers for their patience during the past year and for continuing to give us the opportunity to serve them,” Franklin Bass, president for Arvest in Hot Springs and Hot Springs Village, said in the release.

“Our associates deserve a big thank you, too, for persevering through so many challenges.

“Recognition based on customer feedback is especially gratifying, especially based on our performance during a challenging year. It’s worth noting how many of our customers have changed the way they bank over the last year to incorporate more digital banking services. While we plan for a return to a more normal way of doing business, we want our customers to know we are dedicated to innovation and driving change. We want to serve in the ways that are most convenient to our customers.”

All financial institutions — brick-and-mortar and online-only — offering a checking and/or savings account were considered, and survey participants were asked to identify all banks where they have opened checking or savings accounts. Participants had to rate every bank at which they have — or have had — a checking or savings account on overall recommendation and satisfaction. Additionally, they had to rate the institutions in five criteria: trust, terms & conditions, customer services, digital services, and financial advice.

This honor is the first Arvest has received from Forbes in 2021. In addition to being part of the last two “World’s Best Banks” lists, Forbes named Arvest one of “America’s Best Large Employers” in both 2017 and 2018, as well as one of “America’s Best Employers for Women” in 2018.