The Signal

Be like Ken

- Paul BUTLER Paul Butler is a Santa Clarita resident and a client partner with Newleaf Training and Developmen­t of Valencia ( For questions or comments, email Butler at

Afew years ago, my wife and I started serving as volunteers at the “Royal Family Kids Camp,” which is for children between the ages of 7-11 who are in the foster care system. It’s a very tiring week but a very rewarding one, helping these little ones who have been let down by those who should have loved them the most. The week is made significan­tly easier due to the quality of leadership we have in Ken.

Ken is also a volunteer — in fact, every one of the 30-40 adults who serve the children are all volunteers.

Ken is a retired cop and, in my assessment, is perhaps one of the greatest leaders I have had the honor of serving and supporting, both in my working life and my time serving as a volunteer. No one is perfect of course, but allow me to share with you why I believe Ken is such a great leader.

Ken loves what he does — he is 100% fired up about the mission and values of the Royal Family Kids organizati­on. If I would have served under leaders in the corporate world half as on fire, I would have been delighted to work for them.

Ken is a good communicat­or — he is concise yet clear. My observatio­n has been that many leaders in the working world are so wrapped up in their own self-importance and are so set on impressing others; they are very wordy and intentiona­lly ambiguous.

Ken is a hard worker — he leads by doing. Most leaders I have worked for are lazy and prefer the privileges of being a senior leader. Mark Twain once said, “Nothing motivates a person more than seeing their boss put in an honest day’s work.” I have found this to be so true. Ken gets maximum effort from me.

Ken plans ahead — he proactivel­y thinks beyond the immediacy. Conversely, I have observed how most mediocre managers get caught up in the urgency of the latest problem.

Ken genuinely expresses gratitude — he sincerely thanks people for a job well done and catches people giving their best efforts. Most managers I have observed don’t like to praise others. They fear that the light will shine brighter on the other person and therefore, they themselves will lose some of the glory. I have also noticed that most mediocre managers would rather lead by instilling fear into their subordinat­es rather than be all “touchy feely” with praise and recognitio­n of other’s efforts.

Ken listens well to his workers — even though he has been leading the camp for 18 years, he listens exceptiona­lly well to the comments, ideas and suggestion­s of even the newest volunteer. Whereas, I have sadly observed that the majority of leaders are poor listeners and, in fact, demonstrat­e a rather selfish streak, as they tend to only listen to what benefits them. Most certainly, I have observed that most senior leaders have little regard for those below them in tenure or rank.

Ken is very solution-minded — he solves problems. On the other hand, I have observed how poor managers will look for someone else to blame and will often try and work around, rather than solve the problem, figuring that “someone else, someday,” will make it right.

Ken is just a nice guy to be around. I can’t say this for most leaders I have worked for or have observed in the 261 organizati­ons we’ve served over the past 17 years at Newleaf Training and Developmen­t around the globe. I’d socialize with Ken. I’d enjoy an adult beverage with Ken. Most leaders I have worked for, or have observed, are self-centered, arrogant and deceptive — I’m glad to get home after being around them.

So, if you’re a supervisor, manager or senior leader — be like Ken. If you own a company — be like Ken and try and build your leadership culture to be like Ken. It’s not complicate­d — it’s common sense really. If only more leaders were like Ken, I believe the world of work would be a better place.

To recap — love what you do; learn to communicat­e well; be a hard worker; plan ahead; genuinely express gratitude; listen well; be solution-minded and, simply, be an overall nice person to be around.

In short — be like Ken.

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