911 op­er­a­tors get per­fect score with state au­di­tors

The Standard Journal - - POLICE & FIRE - By Kevin Myrick [email protected]­stan­dard­jour­nal.net

911 Di­rec­tor Crys­tal Vin­cent shared some good news from her de­part­ment in re­cent days.

A stop in from the state to au­dit records in past weeks ended with an eval­u­a­tion that showed her em­ploy­ees are do­ing ev­ery­thing just right when it comes to pro­vid­ing of­fi­cers with ac­cu­rate in­for­ma­tion in the field, and us­ing a statewide sys­tem re­spon­si­bly.

Their use of the Ge­or­gia Crime In­for­ma­tion Cen­ter’s statewide data­base earned 911 op­er­a­tors a 100 per­cent rat­ing for the past year, Vin­cent said.

“I’m proud of them and the fact that we passed our au­dit with fly­ing col­ors,” Vin­cent said.

That sys­tem, com­monly re­ferred to as GCIC, is one op­er­a­tors use daily as a valu­able tool in pub­lic safety.

Say for in­stance when an of­fi­cer calls in for more in­for­ma­tion dur­ing a traf­fic stop on the per­son they’ve pulled over, usu­ally that re­quest is made to the Ge­or­gia Crime In­for­ma­tion Cen­ter’s data­base, or GCIC.

The sys­tem is a data­base kept by the state and uti­lized by pub­lic safety to be able to ac­cess records on ve­hi­cles or prop­erty re­ported stolen, the crim­i­nal records of those pre­vi­ously ar­rested and con­victed of a crime, or warrants that may be out for some­one’s ar­rest lo­cally or else­where in the state.

It also ties into a na­tional data­base of records kept by fed­eral law en­force­ment, and those from other states.

So do­ing the hy­po­thet­i­cal traf­fic stop, if a driver is pulled over for a busted tail light and 911 searches for the driver’s records and finds out they have a war­rant out for their ar­rest in an­other state, it gives law en­force­ment the right to take that per­son into cus­tody.

Use of the sys­tem in 2018 is all com­put­er­ized, and in­for­ma­tion can be sent from 911 to of­fi­cers out in the field via ra­dio, or through the lap­tops of­fi­cers have with them in their patrol cars if nec­es­sary.

The state also tracks how their sys­tem is used and an­nu­ally Polk County’s 911 of­fi­cials’ records are au­dited to en­sure that they are uti­liz­ing it in a re­spon­si­ble man­ner.

“We’ve al­ways done well, and we know that other agen­cies strug­gle with it,” she said.

She gave much of the credit for the county do­ing so well to the two Ter­mi­nal Agency Co­or­di­na­tors, or TACs, Tan­dra Owens and Thomas Wil­son for their ded­i­ca­tion to en­sur­ing the records had all their I’s dot­ted, and T’s crossed.

“We’re for­tu­nate be­cause we do have such great em­ploy­ees who are ded­i­cated to keep­ing the records up,” Vin­cent said. “It’s a real job to keep all the pa­per­work in line.”

/ Kevin Myrick, File

County of­fi­cials took a tour of the 911 Op­er­a­tions Cen­ter at the Polk County Emer­gency Man­age­ment Of­fice late in 2017 af­ter it was com­pleted. The new cen­ter re­cently was au­dited by the Ge­or­gia Crime In­for­ma­tion Cen­ter and re­ceived a 100 per­cent rat­ing...

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