New group brought in for ra­dio fixes

County Com­mis­sion ap­proves new ser­vice con­tract for 911 at spe­cial called meet­ing

The Standard Journal - - LOCAL - By Sean Wil­liams [email protected]­

Faulty ra­dio tow­ers could soon be a prob­lem of the past for Polk’s 911 Op­er­a­tions Cen­ter that re­cently be­gan a year-long ser­vice agree­ment with tech com­pany Diver­si­fied.

While the ap­proved ser­vice bud­get is not to ex­ceed $42,000, the money to be taken out of the county’s gen­eral fund should ad­e­quately cover the main­te­nance and up­keep the com­pany will per­form in the months to come.

The agree­ment is the new­est in a line of at­tempted ra­dio tower fixes. None have com­pletely ended the 911 cen­ter’s prob­lems with missed traf­fic and com­mu­ni­ca­tion, but Diver­si­fied did man­age to re­solve a few is­sues when they down­graded the tower firmware ear­lier in Oc­to­ber.

“They did back the firmware down,” 911 Direc­tor Crys­tal Vin­cent said at a pre­vi­ous meet­ing. “It helped some, but we’re still hav­ing is­sues.”

While re­sults are pend­ing, the group also hired Diver­si­fied to re­place the tower’s net­work switches in a bid to fi­nally end the prob­lems. Once fixed, the pro­vided main­te­nance should pre­vent the tow­ers from caus­ing sim­i­lar prob­lems.

Coosa Val­ley -- the pre­vi­ous com­pany work­ing on the tow­ers -- was not per­form­ing pre­ven­ta­tive main­te­nance be­fore the is­sues oc­curred.

“Be­fore, it was re­ac­tive on our part,” Com­mis­sioner Hal Floyd said dur­ing the spe­cial called Novem­ber 16 meet­ing. “Some­thing would break and we would fix it-as op­posed to be­ing pre­ven­ta­tive and proac­tive. Al­though we’ve got is­sues, this (the new agree­ment) will solve those is­sues.”

The ra­dio tow­ers present in Polk’s cities, as well as those be­long­ing to the fire de­part­ments, are on the same sys­tem as the county’s tow­ers, so main­te­nance will also even­tu­ally need to be per­formed within each mu­nic­i­pal­ity.

“We’ve got Rock­mart, Cedar­town, Aragon, and then Cedar­town Fire and Rock­mart fire,” Vin­cent said. “They’re also on the sys­tem, and they’re also go­ing to have to get their ra­dios worked on. This is just for the county.”

Diver­si­fied is set to be­gin work within Polk in late Novem­ber, and those in­ter­ested in the fu­ture of the tow­ers should look to­wards fu­ture county meet­ings.

/ Sean Wil­liams

911 Direc­tor Crys­tal Vin­cent ad­dressed board mem­bers dur­ing a spe­cial called ses­sion on Nov. 16 over a new con­tract for 911’s ra­dio equip­ment main­te­nance.

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