BeWellNM is failing us

I wish to raise the issue of the new state run Healthcare Marketplace (BeWellNM) failing miserably in its responsibilities.

I speak from personal experience, and with direct knowledge of others in my circle having significant problems. I also know from other sources that many New Mexicans have been victims of its inability to fulfill its role. They will be nodding heads as they read this.

Personally, in late January, I still have no confirmation of 2022 coverage. I paid my January premium in November 2021. In an emergency situation, I am effectively without health insurance. Most know the incredible risk that exposes anyone to, when requiring service from this nation’s healthcare system. That risk is not purely financial, but also quality of care.

I have been advised, after countless hours on the phone and multiple escalations and written complaints, that my coverage will be retroactive. There is no emergency medical provider who will settle for “don’t worry, you’ll get my insurance details later.”

Fortunately, I have a very understanding primary care physician who knows my situation. They have other patients in my position.

Jeffery Bustamante, chief executive officer of BeWellNM, should be ashamed of the failure of BeWellNM to perform its basic function. An inquiry into his competence should be initiated. I feel the result would require his resignation or dismissal.

Can we return to the federally-run healthcare marketplace? I was always confident I had medical insurance through that system.

Robert Maynard

Taos