Global tech outage hits McDonald’s restaurants
McDonald’s experienced a technology outage worldwide Friday, and patrons were not lovin’ it.
The outage was caused by a thirdparty provider during a configuration change, the company said. It was not related to a cyberattack.
According to The Associated Press, the issues popped up in McDonald’s locations all over the world, including in Bangkok, Milan and London. But people were able to order food again after the issues passed. Downdetector, a website that tracks outages, shows the problems started around 1 a.m. EDT in the U.S., U.K. and Australia.
“The issue is now being resolved,” reads a statement provided to USA TODAY from the Chicago-based McDonald’s Corporation. “We thank customers for their patience and apologize for any inconvenience this may have caused.”
Many people took to social media to share their reactions to the outage.
Some complained about not being able to visit a location that’s usually open 24 hours a day.
“@McDonaldsUK why can I order through the app this morning but all of my local McDonald’s are closed when they are meant to be 24 hours?!” one user posted on X.
Others joked about the cause of the issue: Is it the McFlurry machine? (Loyal fans are used to the fast-food chain’s ice cream machines being broken, which the FTC reportedly investigated.) Did a vegetarian get their revenge? Were global politics to blame?
“Apparently McDonalds are suffering a global system outage - does this mean the McFlurry machine is finally working?” a user wrote on X.
Others said the news made them hungry.
“I didn’t feel like Maccas until news of the global outage. Now all I can think about is a Fillet-O-Fish,” wrote another user on X, calling McDonald’s its Australian nickname.
Contributing: Kelly Tyko, USA TODAY
USA TODAY