The Week (US)

Amazon games India’s online market


Amazon has been using a small number of friendly large sellers to “circumvent increasing­ly tough regulatory restrictio­ns” in India, said Aditya Kalra in In India, unlike in the United States, Amazon can’t sell goods directly to customers and can only act as a middleman between buyers and sellers. The restrictio­n is aimed at protecting small retailers, and Amazon has long contended that it is a “friend of the small business.” But Amazon gave two of its largest sellers in India, Cloudtail and Appario, subsidies and “access to its global retail tools” that helped them account for 35 percent of the platform’s online sales. In early 2019, just “35 of Amazon’s more than 400,000 sellers in India accounted for around two-thirds of its online sales.” or serious the issue, until it was brought to an authorized dealer. But fearing potential “right to repair” legislatio­n, a trade group promised in 2018 to “make repair tools, software, and diagnostic­s available to the masses” starting Jan. 1, 2021. That date passed, and nothing changed. We called nine dealership­s in seven states and were told “the things promised by manufactur­ers are not available.”

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