Arbitration: Amazon says you can go ahead and sue

Amazon quietly changed its terms of service after being flooded with 75,000 arbitration demands, said Sara Randazzo in The Wall Street Journal. “Companies have spent more than a decade forcing employees and customers” into dispute resolutions outside the traditional court system. But “mass-arbitration filings” have hit companies with the potential for tens of millions of dollars in fees, and Amazon essentially said, “Fine, sue us.” The decision to let customers file lawsuits potentially opens the door to “three proposed class actions alleging the company’s Echo devices recorded people without permission.”