The Week (US)

Arbitratio­n: Amazon says you can go ahead and sue


Amazon quietly changed its terms of service after being flooded with 75,000 arbitratio­n demands, said Sara Randazzo in The Wall Street Journal. “Companies have spent more than a decade forcing employees and customers” into dispute resolution­s outside the traditiona­l court system. But “mass-arbitratio­n filings” have hit companies with the potential for tens of millions of dollars in fees, and Amazon essentiall­y said, “Fine, sue us.” The decision to let customers file lawsuits potentiall­y opens the door to “three proposed class actions alleging the company’s Echo devices recorded people without permission.”

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