Uniworld Boutique River Cruises
TERMS & CONDITIONS
We at Uniworld want to do everything we can to make sure your trip is enjoyable and worry-free. As part of that commitment, we are including the abbreviated terms about your trip. We reserve the right to change our terms and conditions, so for complete and up-to-date terms, please visit www.uniworld.com/en/terms-and-conditions. By confirming the reservation with payment, the guest/travel agent acknowledges that they are aware of and will comply with these terms and conditions.
YOUR TRIP
All fares are per guest in US Dollars based on double occupancy unless otherwise noted. Fares are capacity controlled and are subject to change at any time without notice. All applicable discounts are applied sequentially. Fixed savings amounts are deducted prior to applying any percentage-based discounts. Availability of all stateroom categories cannot be guaranteed. Additional restrictions may apply. If you have purchased your transatlantic or transpacific air with Uniworld and/or you have purchased a cruise-tour package with Uniworld that includes air, your entire package price will be guaranteed at time of payment.
RESERVATIONS AND PAYMENTS
A deposit of at least 10% of the cruise-tour fare (cruise-tour, plus port charge, plus pre and/or post land extensions, less applicable discounts), per person is required within 72 hours of reservation. Final payment is due at least 120 days prior to departure. Reservations will be cancelled if final payment is not received in a timely manner. For all guests booking air travel with Uniworld, a separate nonrefundable airfare deposit of $450 per person is required at time of booking. Upon receipt of airfare deposit your airfare, tax and fuel surcharges are final. You may cancel your air within 24 hours of booking and receive a full refund of the airfare deposit or the total amount paid for air if paid in full at time of booking.
COMPLIMENTARY BEVERAGE PROGRAM
Europe and Russia: Complimentary beverages onboard include wine, beer, spirits, specialty coffee, tea, soft drinks and mineral water.
India, Vietnam & Cambodia: Complimentary house wine, local spirits and beer, soft drinks, tea and coffee will be served throughout the cruise. Onshore lunches include complimentary soft drinks, coffee, and tea. Onshore dinners include complimentary house wine, local beer, soft drinks, coffee, and tea.
China: Complimentary house wine, local spirits and beer, soft drinks, tea, and coffee will be served at the Explorer Bar, deck 6, between 3pm and 11pm throughout the cruise. Onboard lunches and dinner include complimentary house wine, local beer, soft drinks, coffee and tea. Onshore lunches and dinners include complimentary soft drinks, coffee and tea.
Egypt: Complimentary house wine, local beer, soft drinks, tea, and coffee will be served during lunch and dinner onboard.
Peru: Complimentary house wine and beer, spirits, soft drinks, tea, and coffee will be served on the Aria Amazon, between 6am and 11pm throughout the cruise. Onboard meals include complimentary house wine and beer, soft drinks, coffee and tea. Onshore lunches and dinners include complimentary soft drinks, coffee and tea.
GRATUITIES
Europe, Russia, Asia, Egypt and Peru: Gratuities for onboard and onshore personnel (ship staff, crew, Cruise-Tour Manager, local experts, drivers) are included, both during the cruise-tour as well as on any pre- or postcruise land extensions.
CANCELLATION POLICY
We hope nothing will come between you and your Uniworld vacation. Should you need to cancel your booking, or any portion of it, your cancellation must be received in writing. It will be effective on the date of receipt. Cancellation charges, per person and based upon the date of cancellation, are as follows:
DEPOSIT PROTECTION PROGRAM 5-YEAR GUARANTEE
Should your plans change and you cancel your booking one hundred and twenty (120) days or more prior to your cruise-tour start date, you will receive a credit of $200 per person, valid for up to five years from date of cancellation. This credit cannot be used as a deposit or insurance payment for a future booking and can only be used as a credit (no cash value). Only one credit per person can be applied to each cruise or cruise-tour booked, and is combinable with all current Uniworld promotions.
REVISION FEE
A fee of $50 per person, per transaction, will be charged for any revision made to the reservation unless the change increases the value of the booking. A passenger name change and cruise-tour date change will be treated as a cancellation subject to our cancellation policy, and a new reservation must be made. Any revision to a booking may result in the loss of a confirmed airline reservation, Uniworld change fees (refer to the Air Travel change fees section for details), increased airfare, and any charges levied by the airlines, which will be payable by the passenger.
YOUR FLIGHT
AIRFARE
Uniworld wants to help make your entire vacation smooth sailing, so we offer great values on airfares from most major cities in the U.S. Please contact your Travel Advisor or Uniworld for the most up-to-date prices. As airfares and schedules are subject to availability, we encourage you to book early. Business Class flights may not be available for flight segments within the U.S. or Europe and may require travel in economy class. A separate nonrefundable air deposit of $450 per person is due for the airfare booked in conjunction with a Uniworld cruise-tour and is required at the time air is booked. Upon receipt of air deposit your airfare, tax and fuel surcharges are final. You may cancel your air within 24 hours of booking and receive a full refund of the cost of the airfare. Once air is booked and deposited, we may issue your air ticket at any time.
AIR TRAVEL CHANGE FEES
If you, as the Passenger, change your air travel itinerary before your ticket is issued, you will be charged a $50 per person change fee (see Revision Fees). This charge will apply each time you make a change. If you change your air travel plans after your ticket is issued, you will be charged a $100 per person per change fee, and you will be responsible for any increase in airfare and/or penalties levied by the airline, which may be up to 100% of the air ticket value.
AIRLINE CANCELLATIONS
You may cancel your air within 24 hours of booking and receive a full refund of the cost of the airfare. If you, as the Passenger, choose to cancel your air arrangements one hundred and twenty (120) days or more before departure, your air deposit will be nonrefundable. If air is cancelled one hundred and nineteen (119) days prior to departure or less, the full price of your air is nonrefundable.
AIR BOOKINGS AND RESTRICTIONS
TSA regulations require us to collect your full first, middle and last names as they appear on your passport or government-issued ID, as well as date of birth and gender. This information is required before we can book your air. Uniworld is not responsible for denied boarding or reissue costs due to an incorrect name, date of birth, or gender information supplied to Uniworld. Flight itineraries provided prior to ticketing are subject to change without notice. Uniworld is not responsible for any inconvenience or any costs or fees incurred by delays, lost luggage, or disruption of air service. Flight itineraries provided are subject to change by the Air Carrier(s). We recommend you contact the airline within seven (7) days of departure to reconfirm your flights.
SEAT ASSIGNMENTS AND SPECIAL SERVICES
Requests for seat assignments, special meals and special services must be made directly to the airline. Not all airlines offer pre-assigned seats; some may charge for pre-assigned seats and any additional charge imposed by the airlines will be at the guest’s expense. Seating is solely under the airlines’ control, as are itinerary changes, flight delays and schedule changes. Some airfares used by Uniworld are not eligible for frequent flyer mileage or seat upgrades.
AIRPORT/SHIP TRANSFERS
If you purchase a Uniworld Air-Inclusive Vacation, you enjoy the special included convenience of scheduled group transfers between the airport and the ship/hotel on the day the cruise or cruise-tour begins, and between the ship/hotel and the airport on the day the cruise or cruise-tour ends, when air booked falls within our transfer guidelines. There may be a waiting period between transfers of two hours or more unless private car transfers have been purchased. Private car transfers are only available on the cruise or cruise-tour start/end dates. Private car transfers are only available for transportation between designated airports and the ship, for up to two guests per car. If your flight arrangements arrive/depart outside of these parameters, you must make your own transfer arrangements.
MAKING YOUR OWN FLIGHT ARRANGEMENTS
Should you elect to make your own flight arrangements, Uniworld will provide complimentary scheduled group transfers to/from the ship/hotel as long as your flights arrive/depart in the cruise-tour starting/ending cities in accordance with the dates shown in this brochure and your flight arrangements comply with the Transfer Guidelines as shown below. If your flight arrangements arrive/depart outside of these parameters, you must make your own transfer arrangements. Uniworld will not be responsible for missed transfers due to delayed or cancelled flights, or for missed cruise/trip days, or for extra costs resulting from the foregoing. To qualify for transfers, it is required that flight information and pre-trip arrangements for all passengers making their own flight arrangements be given to Uniworld no later than forty-five (45) days prior to departure and must conform to the Transfer Guidelines below:
Arrival guidelines for the programs listed below are 5 am – 2:30 pm
• Castles along the Rhine (Amsterdam to Basel)
• Classic Germany & Amsterdam (Amsterdam to Nuremberg)
Arrival guidelines for the programs listed below are 5 am – 3:30 pm
• Burgundy & Provence (Avignon to Lyon; Lyon to Avignon)
• Classic Germany & Amsterdam (Nuremberg to Amsterdam)
• Delightful Danube (cruise only Nuremberg to Budapest)
• Grand France (Avignon to Paris)
• Paris & Normandy (Paris to Paris)
• Parisian Royal Holiday (Paris to Paris)
CHECK-IN AND CHECK-OUT TIMES
Please note that standard check-in and check-out times will apply regardless of flight schedules or transfer arrangements.
ARRIVALS
On the day of embarkation your stateroom will be ready after 3:00pm. Guests who embark prior to 3:00pm can wait in one of the public areas onboard. For itineraries beginning at a hotel, your room will be ready after the hotel’s standard check-in time. Uniworld is unable to request early check-ins.
DEPARTURES
On the day of disembarkation you must vacate your stateroom by 8:00am. Guests with flights departing later in the day may wait onboard in one of the public areas until 1:00pm or later, depending on the sailing schedule. For itineraries ending at a hotel, you must vacate your room by the hotel’s standard check-out time. Uniworld is unable to request late check-outs.
BAGGAGE FEES
Uniworld allows one (1) suitcase, one (1) carry-on bag, and one (1) personal bag (handbag, computer case, etc.) per person onboard our ships and motorcoaches. Airlines may have additional baggage restrictions and may impose additional fees for checked baggage and/or excess baggage (visit: iflybags.com). Additional taxes and surcharges may be collected by foreign government and non-government entities. Keep an eye on your baggage— it is your responsibility throughout the trip. Uniworld is not responsible for loss, theft, or damage to baggage and/or personal belongings at any time during the cruise, or on included transfers and other transportation. A protection plan covering lost, stolen or damaged baggage is available through the Uniworld Travel Protection Plan.
Flights included as part of the cruise-tour itinerary: Should your Uniworld itinerary include one or more flights within the region visited as part of your cruise-tour itinerary, such flights will be in economy class. Should passengers’ baggage exceed the airline’s limit, excess baggage fees may be levied and will be the passengers’ responsibility to pay (visit: iflybags.com).
DOCUMENTS
Uniworld will send you a document packet thirty (30) to forty-five (45) days before your cruise-tour departure date, provided that Uniworld receives your completed Passenger Information Form and your booking is paid in full.
E-DOCUMENTS
Small actions can make a big difference as proven true with our One Tree Planted partnership. After booking your cruise, if you elect to receive your pre-cruise documentation digitally, we will plant a tree in your honor—a simple move that has a lasting impact.
PASSPORT/VISA
A valid passport is required to travel on all Uniworld programs. Passports must be valid for at least six (6) months after the scheduled return date of the trip. You should check with your Travel Advisor or the U.S. Consulate Service for information regarding necessary visas and other documentation. Non-U.S. citizens must contact the appropriate consular office for entry requirements pertaining to your trip. Any visa(s) or other documentation required for a particular itinerary is the sole responsibility of the guest. Due to government-imposed security/immigration measures, passport information and emergency contact information are required for all passengers prior to release of documentation.
As a courtesy, Uniworld’s website, www.uniworld.com in the “Already Booked” section, offers a link to a visa service company where you can obtain additional information. Obtaining and carrying these documents is your sole responsibility; Uniworld will not be responsible for advising and/or obtaining required travel documentation for any passenger, or for any delays, damages and/or losses, including missed portions of your trip, related to improper travel documentation.
For entry to Tibet, a visa is not necessary, but an entry permit is required for all passport holders. Uniworld will provide a Tibet Entry Permit while on the tour for all guests. In order for Uniworld to properly arrange for your Tibet Entry Permit in advance, please email a copy of the photo page of your passport as well as a copy of your China visa to asiadepartment@uniworld.com no later than forty-five (45) days prior to departure. Please include your name and Uniworld booking number in your email.
ADDITIONAL CONSIDERATIONS TRAVEL PROTECTION PLAN
Uniworld makes every effort to ensure that your trip is safe and enjoyable. However, situations beyond our control may occur. Keep in mind that your health plan coverage for a stay outside the U.S. may be limited. We recommend you obtain a travel protection plan. Uniworld offers a comprehensive travel protection plan.
ITINERARY CHANGES
You can count on the value of Uniworld’s experience and regional knowledge to make sure you enjoy your cruise-tour even when conditions beyond our control occur. The very nature of a river, its sources, and networks of bridges and locks, means that there will be times when weather or other conditions in a region require Uniworld to make adjustments and/or modifications to an itinerary. Although every effort will be made to keep itineraries, vessels, and hotels as they are shown in the brochure, Uniworld reserves the right to substitute itineraries, hotels or vessels. In such cases, we will do everything we can to make sure the locations visited, the excursions taken and the hotels or vessels offered are similar to the ones originally planned. Any changes to itineraries will not result in eligibility for a refund. Itineraries are subject to change without notice and may need to be altered specifically because of water levels, wind factors, or other conditions. Guests who choose to cancel or interrupt their cruise or cruise-tour due to an itinerary change will be subject to our standard Cancellation Policy.
ADVANCED, CANCELED, OR DELAYED SAILING
Uniworld reserves the right to cancel, advance, postpone or modify scheduled departure, return or itinerary dates, as well as locations, events and schedules, and may, but is not obligated to, substitute, vary, alter, reschedule, cancel and/or relocate any accommodations, vessels, modes of transportation and other aspects of the vacation. Uniworld is authorized to take these actions due to causes or circumstances of any kind or nature beyond Uniworld’s control, or causes or circumstances within Uniworld’s control that Uniworld deems to make such actions appropriate. Uniworld will not be liable for cancelation, delay, rescheduling or other adjustment or impact to a departure or itinerary, or other aspects of the vacation brought about due to force majeure or other circumstances beyond its control that prevent or interfere with any aspect of the cruise-tour, including governmental and administrative actions. The company’s only liability will be to provide Passengers the amount it has received for the Contract in the form of a Future Travel Credit or at Uniworld’ s discretion a refund of monies paid to Uniworld in connection with such cruise-tour. Uniworld is not responsible for other travel arrangements affected due to our cancelations or changes and is not liable for any cancelation or change costs or penalties incurred on other travel arrangements, including air tickets.
STATEROOM CHANGES
If due to unexpected technical or other unforeseen circumstances, it becomes necessary to change a guest’s stateroom onboard, any change to stateroom category will result in eligibility for a refund equal to the fare difference between the category booked and the category of relocation.
EXTENSIONS/LAND TOURS
Uniworld reserves the right to reschedule and/or cancel land extensions or land tours if the minimum number of participants (20 people) is not met or for safety reasons. If you, as the Passenger, choose to cancel your pre- or post-cruise extension one hundred and nineteen (119) days or less before departure, then please refer to the Cancellation Policy section for the applicable cancellation policy and penalties that will be applied.
SECURITY
Security is a major concern to all of us and the global situation is constantly changing. Events around the world, coupled with the “Travel Advisories” put out by various governments, may at times necessitate changes to the accommodations and itinerary or even trip cancelation. Risks are involved in travel to any country that may experience security difficulties. You must accept these risks and assume responsibility for your own travel decisions.
HEALTH AND MOBILITY
The Company strives to provide a safe, enjoyable, and memorable travel experience for all passengers. The Company welcomes passengers with special needs or disabilities. However, please note the following:
• Passengers are required to advise the Company, in advance, of any physical, medical, emotional or mental condition which may require professional attention during the cruise or other special needs that require accommodation.
• All guests must ensure they are medically and physically fit for travel. The Company may impose safety requirements necessary for the safe operation of the tour. The Company may also exclude an individual from participating in a tour or an activity if that individual’s participation poses a direct threat to health or safety.
• The Company does not provide personal devices (such as wheelchairs, hearing aids or prescription eyeglasses) or services of a personal nature (such as pushing a wheelchair or assistance in eating, toileting or dressing). A companion capable of providing such assistance must accompany any passenger who requires services of a personal nature.
• The Company does not employ medical personnel. Any necessary medical attention will be provided by a local facility at the passenger’s expense. The Company is not responsible or liable for any losses or costs incurred as a result of medical services obtained while on tour, or for the quality of the care or services received.
Passengers should be aware some tours include rough terrain, extensive walking over cobblestone streets, uneven pavement, stairs and locations which may not be easily accessible or accessible by wheelchair. During the tour, the Company may make arrangements with carriers, hotels and other independent suppliers to provide travel services. These parties are independent entities over which the Company has no control. Accommodations on international tours may differ from those in the United States. The Company cannot guarantee disability access or accommodations for passengers traveling on international tours. The Company may, in its sole discretion, decline the booking of any passenger or remove any passenger who cannot comply or refuses to comply with the Company’s Terms and Conditions. The Company is not responsible for any costs incurred in the event a passenger is removed from a tour. Passengers agree not to hold the Company or any of its related entities liable for any actions taken under these Terms and Conditions.
YOUNG TRAVELERS
Europe, Asia, India, and Egypt: Guests should be 4 years of age or older. Guests who are less than 18 years of age must be accompanied by a parent or guardian and booked in a cabin with someone who is 21 years of age or older.
Peru: Guests must be 7 years of age or older. Guests under 21 must be booked in a cabin with someone who is 25 years of age or older, or traveling with a parent or guardian who is booked in a connecting suite. Some excursions may not be suitable for young children.
Please note: Our Generations program departures include programs and services designed for families traveling with children. Adults accompanying children are responsible for their safety and behavior onboard and onshore.
SMOKING POLICY
For the comfort of all our guests, smoking is only permitted on the sun decks of our ships. Smoking is not permitted on motorcoaches. This policy applies to all forms of smoking materials including vapor e-cigarettes.
DIETS
Please advise the Uniworld reservation agent of specific dietary considerations and we will do our best to accommodate your request. Please also indicate your needs when you complete the Passenger Information Form at uniworld.com.
PETS
Pets are not permitted on Uniworld trips.