USA TODAY International Edition
Is MoviePass still charging for defunct service?
MoviePass is reportedly still charging people from beyond the grave.
The defunct movie streaming service officially shut down in September and told customers it wouldn’t charge them beyond July. However, people on social media are saying that the beleaguered app is still charging their credit cards.
Twitter user @ Jazzzzai wrote that MoviePass charged him $ 4.64 in late September.
And @ 69Trizzle writes: “MoviePass just charged my account even though I stopped subscribing months ago.”
Zach Savage, whose handle is @ WilliamSavage4, tweeted at the company saying, “Please explain why I was just charged for your service, when your service is currently down. I’m only contacting you via twitter because your website has lost the feature to communicate with you.” Several others told the New York Post that they’d been charged random amounts after MoviePass shut down.
A Chicago customer told the publication she was charged twice in September, once for her $ 9.95 membership and another mysterious charge appeared for $ 5.64.
At least one of the charges appeared the day MoviePass announced it was shutting down, seemingly for good.
MoviePass wasn’t immediately available for comment.
MviePass CEO Mitch Lowe told Fox Business that the reports are overblown and false.
“One single subscriber, out of the many thousands of MoviePass subscribers, was charged $ 9.95 on September 15 and has been refunded that amount,” Lowe said in a statement.
He said some subscribers may be mistaking refunds for new charges.