Hotels that offer free Wi-fi consider adding charges
As guests use more bandwidth, properties struggle with costs
Some chains, such as Marriott International and Carlson Hotels, give customers option of paying extra for upgraded bandwidth.
Some of the USA’s biggest hotel chains that offer free Wi-Fi are considering adding charges after seeing insatiable demand for Internet bandTravel width from guests.
No chain that includes Internet access in its room rate has pulled back on offering Wi-Fi for free, but some are giving customers the option of paying extra for upgraded bandwidth so they don’t get frustrated by sluggish speeds.
Currently, Marriott International and Carlson Hotels have some locations that offer free Wi-Fi and a faster choice for an additional sum.
Carlson’s Country Inn & Suites says it has no plans to expand this tiered pricing strategy. But, spokeswoman Rosanne Swanson says, the chain will “continue to monitor guests’ expectations and evaluate options.”
The Wyndham Hotel Group, most of whose brands such as Ramada, Wyndham and Super 8 offer free access, also is “exploring options that allow for hybrid or tiered service models,” says spokeswoman Christine Da Silva.
Free Internet access ranks toward the top of guests’ want lists from hotels, as travelers carry more devices on the road and more varied content is available through them.
And hotels have been been buying more bandwidth in response, says Dave Garrison, CEO of iBahn, one of the top hotel Internet providers.
IBahn’s latest data show that 40% of travelers are carrying two Wi-Fi devices, and 25% are carrying three or more. Between March 2001 and December 2011, Garrison says, iBahn saw the amount of data per session in hotels jump 50%, which translates into higher costs.
That’s prompting hotels to question keeping Internet 100% free, how much bandwidth to provide or how many mobile devices to allow for free.
“This is being played out around the world by operators trying to meet the demand for free Internet with the reality that the costs are running away,” Garrison says.
So far, Marriott’s experiment in offering faster service for a price is appreciated by guests, says John Wolf, spokesman for the chain that includes Courtyard by Marriott, SpringHill Suites, TownePlace Suites and Fairfield Inn & Suites.
But other chains say they’re sticking with the always-free model — for now. Hyatt, La Quinta and Starwood’s Four Points by Sheraton, for example, are in various stages of boosting bandwidth without adopting any new fees. “It’s important to the guests,” says Four Points spokeswoman Stacy Trevino.