USA TODAY US Edition
I flew 50,000 miles a year on
United Airlines for eight years and lost count of how many times I saw business class travelers threatened and/or verbally humiliated by flight attendants over what were essentially customer service issues, for example getting a drink before takeoff. The United CEO, who resigned last week amid an internal inquiry, got a hefty raise last year, despite the airline’s performance issues. The company should fire the next three management levels down as well.