Survey says Tesla S unreliable

Shares fall 10% after ‘Consumer Reports’ pulls recommenda­tion

- Chris Woodyard @ChrisWoody­ard USA TODAY

Despite past glowing reviews, Consumer Reports magazine said Tuesday it is rating the company’s luxury electric car, the Model S, “worse than average” for predicted reliabilit­y and yanked its recommenda­tion.

The magazine’s recommenda­tions are considered so important for buyers of the electric car, which starts at $76,200 including delivery fees, that the stock took a hit. After falling 10%, shares recovered somewhat to close down 6.6% to $213.03.

Although the magazine in August called the performanc­e version the best car it has ever tested, predicted reliabilit­y is a new sore spot for the electric car. The magazine says the 1,400 Tesla owners who answered its annual predicted reliabilit­y survey complained about problems related to drivetrain, power equipment, charging equipment, center console and body and sunroof squeaks, rattles and leaks.

Tesla officials noted respondent­s to the Consumer Reports survey lauded the automaker’s service and loyalty as the best in the world. It says it stays in close communicat­ion with customers to address issues quickly. “Overthe-air software updates allow Tesla to diagnose and fix most bugs without the need to come in for service,” it said in a statement.

 ?? AL BEHRMAN, AP ?? The rating for the Model S is a step below average.
AL BEHRMAN, AP The rating for the Model S is a step below average.

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