Privacy concerns could dog Google I/O
Cambridge Analytica cloud hangs over forum
SAN FRANCISCO — When thousands of software developers descend on the Shoreline Amphitheatre in Google’s hometown of Mountain View, Calif., on Tuesday for this year’s Google I/O conference, expect a different tone from the Internet giant and its CEO Sundar Pichai.
Amid growing scrutiny of technology companies following the harvesting of 87 million people’s Facebook data by Cambridge Analytica, Google may go beyond talk of advances in artificial intelligence and the latest Android operating system to address something else: the industry’s duty to guard against the potentially harmful consequences of technology, from the addictive nature of devices and apps to the spread of conspiracy theory videos on YouTube.
Pichai would be the latest tech CEO to upstage product announcements to send a message to the billions who use his products.
At last week’s F8 conference, Facebook CEO Mark Zuckerberg kicked off his keynote address by pledging his company would adapt to evolving consumer expectations for the handling of their personal information.
On Monday, Microsoft CEO Satya Nadella told software developers the tech industry needs to rethink its approach to ensure technology is responsible and ethical. “We need to ask ourselves not only what computers can do, but what computers should do,” Nadella said at his company’s annual Build conference in Seattle.
Microsoft, which has positioned itself as a defender of online privacy, can afford to stake out the moral high ground, Pivotal Research Group analyst Brian Wieser says. Its business is far less reliant on hoovering personal information than Facebook or Google. “But,” Wieser said, “I think the notion of ethical data is a real thing.”
The bargain that for years so many
willingly struck — volunteering the intimate details of their lives in exchange for free Web services — is under siege as big data is increasingly seen by consumers as creating big problems.
So far Google has huddled safely on the sidelines as Zuckerberg alone faced the crushing wave of negative publicity and questions from Washington lawmakers. But the rest of the industry’s handling of private information has not escaped scrutiny.
Before last month’s hearings on Capitol Hill, Chuck Grassley, the Republican chairman of the Senate Judiciary Committee, sent letters to Pichai and Twitter CEO Jack Dorsey.
“These events have raised significant concerns regarding the data security practices of large social media platforms and their interactions with third party developers and other commercial users of such data,” Grassley wrote to Pichai. “It is important that the commit- tee understand how Google manages and monitors user privacy for the significant amounts of data it collects.”
Google’s online advertising business is more than twice the size of Facebook. Together the two companies will capture 56.8% of U.S. digital ad dollars in
2018, according to a projection from research firm eMarketer. Google, too, handles vast amounts of people’s information to target ads — from the YouTube videos they watch to their locations as they go about their days to the stuff they look up on the Internet.
Google has had its own privacy runins. In 2010, it admitted to accidentally collecting people’s personal information, such as email addresses and passwords, as its Street View mapping cars drove through neighborhoods. In 2011, Google settled privacy complaints over its erstwhile social network, Buzz, agreeing to 20 years of privacy audits.
In 2012, Google and other online ad networks were nabbed bypassing privacy restrictions on Apple’s Safari browser. Google had to shell out $17 million to
37 states and the District of Columbia, and the Federal Trade Commission hit Google with a $22.5 million fine. The agency said at the time it was sending a message to all companies to “keep their privacy promises to consumers.”
Even amid a broad backlash against Silicon Valley and its widespread data collection, Google continues to thrive, with first-quarter revenue rising 26% to $31.15 billion, beating estimates.
Still, stricter privacy policies taking effect this month in Europe are making more people question how their personal data is being used, analysts say.
Gartner analyst Brian Blau says he expects Pichai to use the I/O stage to reassure the public of Google’s efforts to safeguard people’s information and remind software developers of their obligations to do the same.
“Companies are reminding customers they are taking steps to protect their data. I would think Google would do the same thing,” Blau said. “That said, I don’t think they would want to necessarily focus a lot of attention on it. What seems to be happening is that companies want to get the topic out up front, make their statements, and move on to the business of the day.”