‘Monster’ VA serial killer handed a life sentence
Mays gets term for each of 7 murders
Reta Mays, the former nursing assistant who confessed to using insulin to murder seven elderly patients at a VA hospital in West Virginia, sobbed as a federal judge sentenced her Tuesday to spend the rest of her life in prison. After the hearing, the inspector general at the U.S. Department of Veterans Affairs released the results of an investigation that found at the hospital “serious, pervasive, and deep-rooted clinical and administrative failures.”
CLARKSBURG, W.Va. – A former nursing assistant who confessed to using insulin to murder seven elderly patients at a VA hospital will spend the rest of her life in prison.
During a hearing Tuesday, U.S. District Judge Thomas Kleeh called Reta Mays, 46, a monster of the “worst kind. You are the monster no one sees coming.” He delivered a life sentence for each murder victim, plus 20 years for an eighth victim she tried to kill.
Mays sobbed as Kleeh sentenced her. When a U.S. marshal approached her after the hearing, she sat down and buried her head in her hands, crying. She got up, and she was handcuffed and led out of the courtroom.
Mays is not eligible for probation for the seven life sentences, Kleeh said. She was ordered to pay restitution to the victims’ families.
The victims ranged in age from 81 to 96 and served in the Army, Navy and Air Force during World War II and wars in Korea and Vietnam. They died at the hands of the same person, at the same place, in the same way.
Mays pleaded guilty last year to murdering the seven veterans and to assaulting an eighth with intent to murder. The killings occurred at the Louis A. Johnson VA Medical Center from July 2017 to June 2018.
“Something always happens when I’m in the room, and I don’t know why,” Mays said while sitting in a hospital room as staff tried to save one of her victims, according to Assistant U.S Attorney Jarod Douglas as he argued for a stiff sentence.
After the hearing, the inspector general at the U.S. Department of Veterans Affairs released the results of an investigation concluding that “serious, pervasive, and deep-rooted clinical and administrative failures” at the hospital allowed the killings to go undetected for nearly a year.
“While responsibility for these criminal acts clearly lies with Ms. Mays, the OIG found inattention and missed opportunities at several junctures, which, if handled differently, might have allowed earlier detection of Ms. Mays’ actions or possibly averted them altogether,” the inspector general’s office concluded.
Relatives of five of Mays’ victims spoke during the hearing, some appearing via video recordings and others addressing a crowded federal courtroom. They honored their loved ones, reflected on their lives and expressed grief and anger over their loss. None said they were ready to forgive Mays.
William Edge, a son of the first victim, Robert Edge Sr., said the sentence finally delivered justice to victims’ families. “There will never be closure,” he said at the steps of the courthouse. “But I don’t feel cheated or anything.”
Robert Kozul “loved to dance, to sing and to play his harmonica,” Becky Kozul, his daughter-in-law, said. “He loved life.”
She said he cried when he learned on Christmas in 2017 that he would be a great-grandfather. He never got to meet the child. “You took all that away from him,” Becky said.
Mays “confessed to killing seven men and ruining seven families by robbing us of our loved ones,” Becky said. “Why should you ever be let out of prison to enjoy freedom?”
In a video statement, Norma Shaw, the widow of George Shaw, said her husband was “trapped in his own body” when Mays gave the Air Force veteran, who wasn’t diabetic, a lethal dose of insulin.
“I don’t know why Reta did what she did. I don’t know if we’ll ever know. But she took my life away from me,” Norma Shaw said.
She met her husband in 1959. Their first date was on Valentine’s Day at the Florida State Fair. They married months later in June.
Shaw said they were married almost 59 years. They had three children, nine grandchildren, 23 great-grandchildren and five great-great grandchildren by marriage.
Shaw said she struggled with whether she could forgive Mays.
Robert Edge Jr., another son of Robert Edge Sr., said he couldn’t.
“Growing up, he was my hero,” Edge said. “He took care of me when I was little, and when it was time for me to take care of him, you took that away from me.”
In a short, tearful statement, Mays said she wouldn’t ask for forgiveness “because I don’t think I could forgive anyone who’d do what I did.”
“There are no words I can say,” Mays said. “I can only say that I’m sorry for the pain that I caused the families and my family.”
Judge: ‘You are not special’
Jay T. McCamic, Mays’ lawyer, argued for a 30-year prison sentence, the low end of sentencing guidelines. He said Mays had a history of mental health issues, including posttraumatic stress disorder and sexual trauma, tied to her military service and other events.
Kleeh said Mays’ mental health diagnoses and traumatic experiences weren’t that severe or uncommon, especially among veterans. “None of these other folks are killers, let alone serial killers,” he said. “You are not special.”
Mays lied to investigators three times about her role in the men’s deaths, Kleeh said. She watched a Netflix show called “Nurses Who Kill,” used her work computer to search “female serial killers” and compared her tally with others’, Kleeh said.
The judge made a point of noting the victims’ service records.
“They were good and decent men loved not only by their families but by their communities, and to whom this country owes to each and every one of them a tremendous debt,” Kleeh said.
Douglas argued for a life sentence for each murder victim because Mays showed “extraordinary callousness” and acted in a calculated manner.
“This was all about control,” Douglas said. “These actions gave the defendant a sense of control.”
He dismissed any notion that the killings showed mercy to the ailing veterans, as he suggested Mays had claimed.
“Giving someone insulin that’s not prescribed to them is not merciful,” Douglas said. He described the painful effects the men felt as their blood sugar levels dropped. Edge was “thrashing around.” Shaw was agitated, sweating and had an elevated heart rate. A nurse found Felix McDermott “with moist sheets, cold and clammy.”
Mays on several occasions told staff that the men were in distress and participated in lifesaving efforts, Douglas said.
She performed chest compressions on one victim for more than half an hour, Douglas said. She then called her husband, who was incarcerated, and complained that her arms “felt like rubber” after doing compressions for so long. Mays complained in Facebook messages about having to deliver medication that prolonged Shaw’s life, Douglas said.
Mays was assigned to work overnight shifts on Ward 3A, the hospital’s medical surgical unit, in July 2017 when patients began suffering mysterious, acute drops in blood sugar.
A USA TODAY investigation in 2019 found that a string of oversights at the hospital may have cost veterans’ lives. Insulin wasn’t adequately tracked, and there were no surveillance cameras on Ward 3A. Staff didn’t conduct tests to figure out why patients experienced severe episodes of low blood sugar. Nor did they file reports that could have triggered investigations.
The inspector general’s investigation described oversights during Mays’ background check, shoddy medication tracking and a lack of follow-up when the patients suffered deadly drops in blood sugar. There were communication problems among caregivers, and the hospital’s culture did not encourage staff to question care and report potential patient harm.
The inspector general’s report said the VA’s failures began with Mays’ hiring in June 2015 and didn’t stop until long after the string of deaths was discovered in June 2018.
Mays had been accused of using excessive force as an officer at the West Virginia Department of Corrections from 2005 to 2012, but there’s no evidence that VA hospital staff reviewed those employment records.
The federal Office of Personnel Management conducted a background check and flagged issues that could have disqualified her from being hired at the VA, but hospital staff did not document any follow-up, the inspector general’s office said.
“Had they done so, it is possible that based on her conduct at the jail, she would not have been hired for, or retained in, a position at the facility that involved patient care,” the inspector general’s office concluded.
A ‘spontaneous’ decision
Insulin can be crucial in keeping diabetics’ blood sugar in check, but for non-diabetics and those who aren’t prescribed the medication, it can be deadly, driving blood sugar too low.
Mays told investigators she took insulin from the hospital ward, where it wasn’t properly tracked, and put it into saline mixtures used to flush patients’ intravenous lines. In one case, she provided a nurse with a syringe of saline tainted with insulin, which the nurse unwittingly administered to a patient.
“Mays claimed that it was a spontaneous decision with each victim, that securing the insulin was not difficult, and that none of her supervisors or colleagues asked questions or otherwise appeared to be suspicious about her activities,” investigators from the inspector general’s office wrote.
Insulin was stored in an unlocked refrigerator and left on carts in hallways, according to the inspector general’s office.
After hospital leaders started to figure out in June 2018 what Mays had done, investigators visiting the hospital still found medication wasn’t properly secured.
Robert Edge Sr. was the first patient to experience a deadly drop in blood sugar when Mays worked the overnight shift in July 2017. Then the pace quickened. Seven patients died after severe, unexplained low blood sugar in the first six months of 2018.
In spring 2018, four of the hypoglycemic events occurred within three weeks. “That should have set off major alarm bells,” VA Inspector General Michael Missal said at a news conference after the sentencing.
In Shaw’s case, doctors ordered a test, but it was the wrong one and the sample was taken at the wrong time – after nurses had given him glucose to stabilize his blood sugar.
Some of the doctors didn’t seem to know about applicable lab tests, and they did not consult endocrinologists, who specialize in diabetes and blood sugar.
The absence of follow-up was exacerbated by a lack of coordination between caregivers. Doctors assigned to the ward alternated weeks, and daily meetings typically focused on discharge planning.
“Had staff members used meetings and forums to discuss patient outcomes, or had staff consistently taken the initiative to communicate concerns to leaders, it is possible that the emerging pattern of events would have been discovered sooner,” the investigators wrote.
Hospital staff did not file required incident reports that could have triggered a deeper review and revealed Mays’ killings.
Even as the ward ran out of glucose as nurses frantically tried to raise patients’ blood sugar in a cluster of cases, staff didn’t flag any potential problems.
By the time doctors alerted supervisors in June 2018, eight patients had died. They notified an associate chief of staff who asked quality managers to do further testing and review what might have happened. The hospital director – since replaced – was on leave when he was notified and asked that the review continue until he could be briefed when he returned.
At the end of June 2018, the director called officials at headquarters, who notified the inspector general that there was a potential “angel of death” at the Clarksburg VA.
VA pledges improvements
The Department of Veterans Affairs said in a statement last week that the agency has made improvements. They include steps to increase care coordination between medical providers, bolster endocrinology referrals and evaluations and better train nursing staff on diabetes.
What happened “was unacceptable, and we want to ensure veterans and families know we are determined to restore their trust in the facility,” the agency said.
The Clarksburg VA draws patients from across the region, serving about 70,000 veterans in north-central West Virginia and nearby Maryland, Ohio and Pennsylvania.
In December, the VA replaced the hospital director and chief nursing executive and retrained staff on critical incident reporting.
“People are satisfied now,” said John Aloi, senior vice commander of VFW Post 573 in Clarksburg.
Aloi said veterans want safety reforms at the VA hospital.
“But the real test is how things go in the future,” he said. “Once you lose trust, it’s hard to get it back.”