Spec­trum cus­tomers de­serve care

Yuma Sun - - OPINION -

The re­cent fra­cas in­volv­ing Spec­trum and North­west Broad­cast­ing is over — at last. View­ers such as my­self were caught in the mid­dle and im­pa­tiently sat. Fi­nally it is ap­pro­pri­ate to speak.

I be­lieve that Spec­trum should rec­og­nize that sub­scribers are part of con­tracts that are not writ­ten but clearly im­plied. I opted to use Spec­trum based, in part, on the ser­vices that were to be pro­vided. Those ser­vices were partly de­nied over a lengthy pe­riod of time.

Though not legally re­quired to do so, it would be thought­ful to “re­im­burse” cus­tomers. It would not be very oner­ous for Spec­trum to pro­vide bonus chan­nels for a lim­ited time or a re­bate.

It is time for Spec­trum to stop telling cus­tomers won­der­ful things and time to ac­tively demon­strate care. JOHN LEMON Yuma

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