Satisfaction of administrative services improves, says MOHA

Vietnamese citizens had greater satisfaction with the administrative services provided by State agencies last year, according to the Satisfaction Index of Public Administration Services (SIPAS) 2023 announced by the Ministry of Home Affairs (MOHA) on Wednesday.

Director of the MOHA’S Department for Administrative Reform Phạm Minh Hùng said the nation’s average satisfaction level last year was 82.66 per cent, compared to the 80.08 per cent in the previous year.

The northeastern province of Quảng Ninh topped the SIPAS rankings with 90.61 per cent while Bắc Kạn, another in the northeast, was at the bottom with only 75.03 per cent.

Hùng said 57 out of the 63 provinces and centrally-run cities scored a higher index and six others lower compared to 2022. Meanwhile, 36 localities climbed up on the list, 24 others fell, and three had their positions unchanged, namely Quảng

Ninh, Thái Nguyên and Lâm Đồng.

According to a MOHA’S survey of more than 39,700 respondents aged from 18 across the nation, 88.88 per cent said there were no civil servants causing them difficulties while processing administrative procedures, and 90 per cent held that they were not asked to pay bribes to fast track their procedures.

The level of satisfaction with access to services was 83 per cent, administrative procedures 83.02 per cent, civil servants’ performance 83.12 per cent, service outcomes 83.03 per cent, and complaint settlement 82.27 per cent.

However, a hefty 85.12 per cent of the respondents expected Government agencies to better civil servants' service attitude, while 85.11 per cent wanted quality improvement in the settlement of citizens’ complaints. Besides, 85.03 per cent hoped for better capabilities of civil servants.