ZAMTEL should up their game on the toll free line 111

Dear Editor, ZAMBIA Telecommunication Corporation (Zamtel) is a government-owned mobile service provider.

It provides various services such as voice calls, selling of cell phones and internet among others.

As clients utilise these services, they may face some challenges and opt to seek clarification from the company.

The customers make use of the free toll line 111 to communicate with the appropriate members of staff.

However, it becomes very difficult for the clients to communicate with officers from the call centre department.

This is because their free toll line goes unanswered no matter how many times you call it.

ZAMTEL should emulate Airtel and MTN whose toll free lines are very effective and reliable.

You get the feedback when you call their toll free lines thereby getting assisted within the twinkling of an eye or within the shortest possible time.

In view of the above, I request ZAMTEL to improve their communication through the toll free line.

If they can't improve, it is better to do away with their toll free line because it is not serving the intended purpose.

We are sick and tired of getting a raw deal from ZAMTEL in terms of service delivery insofar as their toll free line is concerned.