Standard Chartered’s new customers triple

STANDARD Chartered Bank Zambia has tripled the number of new retail customers acquired in the last year, as over 88 percent of transactions are going through digital platforms.

The financial institution has attributed the increase in the number of new retail customers acquired in the last year to easy account opening process on the SC Mobile app.

According to Standard Chartered Bank, more clients opt for digital channels as it now boasts a 78 percent digital adoption rate.

Head of Retail Banking, DeepPal Singh, said the institution had enhanced other channels for customers to have quick and easy banking, such as the new contactless visa debit and credit cards.

Mr Singh explained in a statement that this not only saved time for customers transacting at point of sale machines, but was also a safer way to transact in the new normal.

“We continue to innovate our client value proposition to meet the changing needs of our clients. Our clients do not need to physically visit the branch to pay their taxes - they can now use the E-tax feature on our digital platforms.

Mr Singh said the institution remained committed to Zambia and would continue providing world class banking solutions for its customers.

He stated that even more enhancements would be made to the Bank’s digital platforms within the next few months. Launched in 2019, the SC Mobile is an App in Zambia that allows clients to open a bank account, end-to- end, via smartphone in just 15 minutes.

The institution has added the Zambia Revenue Authority E-Tax feature on its digital banking platforms.