MTN Poised for a Pos­i­tive Fi­nal Quar­ter (Q4) – Charles Mo­lapisi

Zambian Business Times - - FRONT PAGE -

MTN Zam­bia chief ex­ec­u­tive of­fi­cer Charles Mo­lapisi says the com­pany is well po­si­tioned for fur­ther growth in the tele­coms sec­tor in Zam­bia with the coun­try’s pop­u­la­tion still very young, open­ing up ca­pac­ity for growth of the sub­scriber base coun­try­wide. And Mo­lapisi says the com­pany has in­vested more than US$30 mil­lion this year in the busi­ness to de­liver its

range of ser­vices that has seen its sub­scriber base swell to 5.7 mil­lion cus­tomers for ser­vices in­clud­ing data, voice calls and mo­bile money.

"In the next three months, we're very ex­cited as this quar­ter will be much bet­ter than our fourth quar­ter last year. We're very happy about what we're see­ing and this is good growth with our data cus­tomers, mo­bile money

MTN Zam­bia chief ex­ec­u­tive of­fi­cer Charles Mo­lapisi says the com­pany is well po­si­tioned for fur­ther growth in the tele­coms sec­tor in Zam­bia with the coun­try’s pop­u­la­tion still very young, open­ing up ca­pac­ity for growth of the sub­scriber base coun­try­wide.

And Mo­lapisi says the com­pany has in­vested more than US$30 mil­lion this year in the busi­ness to de­liver its range of ser­vices that has seen its sub­scriber base swell to 5.7 mil­lion cus­tomers for ser­vices in­clud­ing data, voice calls and mo­bile money.

"In the next three months, we're very ex­cited as this quar­ter will be much bet­ter than our fourth quar­ter last year. We're very happy about what we're see­ing and this is good growth with our data cus­tomers, mo­bile money and our en­ter­prise busi­ness is show­ing good re­silience and our voice busi­ness is re­cov­er­ing so over­all, very good signs in terms of busi­ness," notes Mo­lapisi.

He says MTN is fo­cused on strength­en­ing its mar­ket share and build on its port­fo­lio of ser­vices, sup­ported by pos­i­tive macro-eco­nomic fac­tors in the coun­try. The de­vel­op­ment comes at a time when Zam­bia is ex­pect­ing more play­ers in the coun­try’s telecom­mu­ni­ca­tions sec­tor, with MTN not­ing its open­ness to com­pe­ti­tion.

Speak­ing on the side-lines of the Cus­tomer Ser­vice Con­fer­ence re­cently held in Lusaka un­der the theme, “Cus­tomer ex­pe­ri­ence tak­ing the lead into the ex­pe­ri­ence econ­omy”, Mo­lapisi said his com­pany wel­comes com­pe­ti­tion cit­ing sup­port for a level play­ing field.

“As a com­pany we wel­come com­pe­ti­tion and this year alone, we have in­vested over $30mil­lion in this mar­ket and we will con­tin­ues to do what we can to en­sure that we please our cus­tomers while build­ing our net­work,” said Mo­lapisi.

He ex­plained that MTN is see­ing a mas­sive re­bound in its busi­ness which has been helped by macro-eco­nomic fac­tors. Mo­lapisi noted that there’s been sta­bil­ity in the Zam­bian econ­omy and this is help­ing the busi­ness see pos­i­tive signs of re­cov­ery and MTN is happy about the busi­ness and see­ing good growth over­all in its busi­ness.

Mo­lapisi, who was awarded the 2017 Most Cus­tomer Fo­cused Strate­gic Leader dur­ing the Cus­tomer Ser­vice Awards, has emerged as one of the most in­ter­ac­tive chief ex­ec­u­tive of­fi­cers in Zam­bian busi­ness with an in­no­va­tive cul­ture of in­ter­act­ing with his net­work sub­scribers through his monthly Face­book Live chats.

“I have time to lis­ten to cus­tomers and as­sist them be­cause it is in our ser­vice char­ter. We are li­able to be re­spon­sive and next year we are honour­ing our cus­tomers be­cause we have de­clared 2018 the year of the cus­tomer.”

MTN is Zam­bia’s largest telecom­mu­ni­ca­tions com­pany with at least 49% mar­ket share and has the largest mo­bile money cus­tomer base in ex­cess of 800 000 ac­tive sub­scribers.

Charles Mo­lapisi MTN Chief Ex­ec­u­tive

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