Letters to the Edi­tor Glow Ser­vice Sta­tion staff very ef­fi­cient

Chronicle (Zimbabwe) - - Front Page -

EDI­TOR — In the midst of tur­moil, some­body some­where will ex­hibit a sem­blance of or­der and calm. I want to com­mend the staff at Glow Ser­vice Sta­tions in Bu­l­awayo.

The guys are com­mit­ted to what they do. It is no longer a se­cret that for the past weeks fuel sup­plies have been er­ratic. Upon re­ceiv­ing a de­liv­ery, the staff at Glow work flat out to en­sure that ev­ery­one is served.

One par­tic­u­lar day I saw their man­ager count­ing cars in the queue in an at­tempt to al­lo­cate fuel to all mo­torists.

The other day I was two kilo­me­tres away from the pump but it took me less than an hour to reach the pump; that is ef­fi­ciency at its high­est level.

One day I saw a tanker de­cant­ing at an in­ter­na­tion­ally branded fuel sta­tion by 15th Av­enue in Bu­l­awayo. The truck was clearly coded 1203 which I am told means petrol tanker.

I joined the queue at that ser­vice sta­tion only to be told that it was diesel. I called my friend with a diesel en­gine but the at­ten­dants changed and said it was petrol. We con­fronted them with both en­gines — petrol and diesel — and they said they will start serv­ing the next day at 0800hrs.

That is not the case with Team Glow. Last week but one fuel ar­rived at Glow Ser­vice Sta­tion in Bel­mont on Satur­day late in the af­ter­noon. I am now ac­cus­tomed to bad ser­vice and be­ing taken for granted so I phoned my fam­ily and told them that I may be com­ing home to­mor­row.

But to my pleas­ant sur­prise within 10 min­utes the full staff com­ple­ment was on sight and within 1 hour I had been served. Of course I also called my friend while I was in the queue and he joined the queue as far as Ingut­sheni hospi­tal but still he was also served within a few hours. They also take all forms of pay­ment that is cash, swipe and Eco­cash.

Let me put it on record, the guys have good work ethics and customer care. They have no favouritism — politi­cian, res­i­dent, sol­dier, councillor or cousin — same line. Honda Fit, BMW, Benz, Wish — first come, first serve.

How I wish such ba­sic eth­i­cal ten­den­cies could cas­cade up­wards. They still treat us as cus­tomers not some des­per­ate lot they are do­ing a favour. Team Glow is com­mit­ted to their trade.

Some­one Some­where must say some­thing when some­thing is work­ing. Glow is by far the most ef­fi­cient ser­vice sta­tion through­out the length and breadth of Bu­l­awayo.

They mean busi­ness. I urge the pow­ers that be to al­lo­cate more fuel to such garages. May I take this op­por­tu­nity to beg the re­spon­si­ble au­thor­i­ties to please fix this cri­sis.

Novem­ber is around the corner, we want to cel­e­brate the in­cep­tion of the Sec­ond Repub­lic with­out be­ing in­con­ve­nienced by the fuel cri­sis. SIYABONGA TEAM GLOW. Rafemoyo, Bu­l­awayo

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