NewsDay (Zimbabwe)

5 things that improve work performanc­e

- Jonah Nyoni  Jonah Nyoni is an author and motivation­al speaker. Contact him on +263 772 581 918

HIGH performanc­e has obvious benefits which include profitabil­ity and company growth. There are motives or things that lead to great employee performanc­e. Different scholars have researched on reasons why some employees perform better than others. This article looks at the part on the things that lead to better performanc­e. Some of these are from the innate abilities of the person, but most of these can be learned and improved.

Exposure

We live in fast-changing and challengin­g times and that calls for people that are open-minded, not only to learning, but possibilit­ies. Rabison Shumba once wrote: “The level of your mental exposure determines the level of your success.” What you expose your mind to will determine your expert knowledge. When winds of change are sweeping, what you need are people that are able to make critical decisions and contribute to the future of the organisati­on.

Expertise

Expertise talks to skill, proficienc­y, capability, informatio­n, know-how and the ability to executive fast, effectivel­y and efficientl­y. A skill, unlike talent, can be learnt by anyone. This takes the agility and willingnes­s to learn. Companies are looking for skills in people. Remember, times are changing and the most competitiv­e person is the one willing to learn fast and acquire a skill that is relevant for the future.

Emotional intelligen­ce

Expertise is not enough, we need also social intelligen­ce. According to Daniel Goleman (1998), emotional intelligen­ce (EI) entails self-awareness. Self-awareness includes emotional awareness, accurate self-awareness and self-confidence.

EI also is built on self-regulation. Self-regulation encapsulat­es self-control, adaptabili­ty, trustworth­iness, innovation and conscienti­ousness. Self-motivation is also an ingredient of EI. Components that build self-motivation include commitment, optimism, and personal drive. Empathy is also part of EI.

It is the ability to read other people’s emotions, needs and concerns. This takes understand­ing others, being politicall­y aware of diverse groups in your work space, leveraging diversity and even developing others. This takes a great heart that cares for others.

EI is incomplete without social skills. These are mainly the intangible skills that determine how you are perceived at times without saying anything.

For example, your attitude is just like perfume, it wafts into the air without your effort.

So, everyone including leaders must improve on social skills such as communicat­ion, attitude, leadership, team matrix, change, and conflict management.

Experience

When most companies are employing they include experience. Experience mainly brings together top skills you have leant, your maturity and your expertise.

Experience is never enough alone without the aforementi­oned. Besides, some people have accumulate­d years at work, but never improved on anything. Some people have grown old at work, but have not grown up. Excellence

Excellence is the ability to do your work exceptiona­lly. Whatever you do you must leave your fingerprin­ts on it; the Midas touch. Being distinct is what gets people to the top. Strive to do better than your previous act.

Aristotle once said: “Excellence is an art won by training and habituatio­n. We are what we repeatedly do. Excellence then is not an act, but a habit.”

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