PSMAS introduces mobile application
IN an effort to improve its processes and increase the level of accessibility by members from anywhere and at any time, PSMAS has introduced a mobile application. Downloadable via Google Playstore with the name PSMAS 24/7, the application has a number of functionalities tailor made to suit some of the key services members may require.
These services include chatbots for instant responses to general questions members or prospective members may have to the society and options to pay subscriptions via EcoCash, visa or Zimswitch. The payment options allow members to pay for their subscriptions from anywhere for as long as they have the application on their mobile phones. PSMAS 24/7 is also convenient if one wants to register a new member or a beneficiary. This can also be done without necessarily having to come through the society’s offices. A number of people have also been struggling to identify service providers who may accept the PSMAS card. The service provider locator functionality assist members to locate these service providers who may accept the PSMAS card. Branch locamembers, tor is also another functionality on the application that will assist stakeholders to locate the nearest branch to their location should they require to physically visit any PSMAS offices.
The mobile app is expected to resolve member issues quickly, keep members and service providers engaged and updated.
It is, therefore, a must-have application for all prospective members and service providers as it brings convenience when it’s most needed.
Introduction of the mobile application is in line with the society’s strategic thrust of providing seamless services to our clients throughout the day because people get sick any time of the day, hence the name PSMAS 24/7. This technology, along other interventions in the pipeline will go a long way in provision of seamless services to our clients.
What is a mobile application?
A mobile application which is also referred to as a mobile app, is a computer programme or software application designed to run on a mobile device such as a smartphone or tablet. The main function of a mobile app is to provide members with quality services and experiences remotely in the comfort of their homes.
What triggered Premier Service Medical Aid Society (PSMAS) to come up with a mobile application?
The business operating environment is constantly changing and these changes played a pivotal role in triggering us to come up with a self-service mobile application. In addition to these changes, there was also the need to offer our members with the convenience they need by creating a direct channel to our services, improving customer engagement, providing added value and increasing our turn-around time to member enquiries. The PSMAS 24/7 mobile app is more convenient, faster and easier to browse.
Through our PSMAS 24/7 mobile app we are able to raise awareness and communicate our new product offerings as we continuously unveil new products to our valued members. In addition, it offers regular interaction with our members as we foster a relationship based on trust. We are able to communicate what our brand stands for, which is caring for our members.
Key functionalities of the PSMAS mobile app
The application delivers a suite of key functionalities tailor made to suit some of the key services that our members may require and it is easy to navigate. These services are delivered through an intuitive, entertaining user face and include chatbots for instant responses to general questions members or prospective members may have to the society. It also offers online payment options for subscriptions through EcoCash and or visa. The availed payment options means members can now pay for their subscriptions from anywhere for as long as they have downloaded PSMAS 24/7 mobile app on their mobile phones.
PSMAS 24/7 mobile app is convenient on registering new members and beneficiaries. For new members, all they have to do is to download the app and register their membership online from the comfort of their homes without having to visit PSMAS offices.
A number of existing members have been struggling to identify service providers who may accept the PSMAS card. The service provider locator functionality on the application assists members to locate service providers who accept the PSMAS card with limited to no shortfalls.
In the same vein, the branch locator is also another functionality on the application that will assist stakeholders to locate the nearest branch should they require to physically visit any PSMAS offices. The society is determined to further offer more services through this online mobile app to achieve its strategic thrust of offering quality digital service excellence.
How does one download the PSMAS 24/7 mobile app? The PSMAS 24/7 mobile app can be downloaded via Google Play Store with the name PSMAS 24/7 for members’ convenience.
Will members be able to make their monthly subscriptions via the PSMAS 24/7 mobile app?
Yes, members will be able to make payments via EcoCash and visa options using their mobile application.
Are new members who want to join PSMAS able to register for membership and add their beneficiaries at the same time?
The mobile app allows new members to register for membership and adding their beloved beneficiaries during the process in the comfort of their homes, without having to physically visit PSMAS offices. All unregistered members from the public sector, private organisations, informal sector and individuals are encouraged to download the app and register.
For existing members who want to add beneficiaries the interactive security links are being developed to enjoy the flexibility of adding beneficiaries.
Can a new and existing member make payment or subscriptions through the mobile app?
Yes, new members can make payments direct to PSMAS using the mobile app. The payments are directly deposited to their membership account and if it was suspended due to non-payment, it will be immediately activated for members to access healthcare services.
Is my personal information and privacy protected when using the mobile app?
Yes, every single unit of data that is exchanged over your app must be encrypted.
Encryption is the way of scrambling plain text until it is just a vague alphabet soup with no meaning to anyone except those who have the key. This means that even if data is stolen, there is nothing criminals can read and misuse. We also have a security policy, which governs us in protecting your information. Above all, we also have a high-level authentication that protects you when making payments..