Masvingo City Council unpacks Service Delivery Charter

Masvingo city council has unpacked the Service Delivery Charter that was recently launched with the help of Masvingo United Residents and Ratepayers Alliance (MURRA) and their funding partner Local Governance Trust.

Masvingo public relations officer, Ashley Jinjika said council remains committed to providing adequate water supplies to all residential areas for six hours a day and the whole day for industrial areas, Central Business District (CBD) and hospitals.

“We commit to provide best service delivery to all our clients and in terms of water provision; we are going to stick to our mandate of providing portable adequate water for six hours in residential areas.

“The challenges that we were facing last year were as a result of the power shortages and transformer which broke down, therefore we had to pump half of the required mega litres on a daily basis,” said Jinjika.

She said council is committed to sell well serviced stands.

“Currently there are no serviced stands. As a council we commit to provide serviced stands whenever they are available. However, in some instances we may have provisional allocations whereby council identifies land and offer provisional offers * whilst servicing stands which will be allocated thereafter,” said Jinjika.

“These provisions ones can change on the cost of stands due to unforeseen costs of servicing.”

She encouraged residents to follow the proper channel when reporting sewer and water burst so as to promote efficiency.

“Residents should report sewage and water burst to council through engineering departments because council works with house numbers which would have been reported. We gave numbers where residents can call engineering departments directly.

“We urge residents to know where to report to for effective service delivery.”

Masvingo city council is responsible for most of raw sewer disposal in natural water bodies; an issue Jinjika referred to the engineering department.

“On the issue of raw sewage disposal into natural water bodies you can get in touch with the engineering department,” said Jinjika.

Masvingo promises to improve on service delivery as compared to the previous scenarios in which such an area proved to be a nightmare for the residents.