ZimTrade’s guide to successful exports

I have a business and I want to export. Where do I start?” As straightforward as it sounds, this is perhaps one of the most common questions new business owners and those that have seen sales success on the local market often ask.

This is because they understand that having an export component in a business is crucial in a sustenance plan, particularly when we want to address foreign currency demand.

For those that have exported before, they have come to understand that the export market is not an alien existence.

With careful planning and putting into motion strategic activities, many have come to realise that any product or service can be sold on the export market.

To assist existing and would-be exporters, ZimTrade, the national trade development and promotion organisation, has prepared a guide to exporting.

Further to these manuals, ZimTrade offers trainings to potential and existing exporters on several related areas, such as foundations in export marketing, identifying market opportunities, marketing strategy and planning, international marketing mix and optimising value creation and retention.

Step 1: Assessing export readiness

For a business to be export ready, there are key aspects that need to meet a certain threshold that makes it competitive within a pool of competing products or services.

The first factor to consider is the product. It must be unique and in demand in the destination country.

Further to this, the product must have a clearly defined base of competitiveness as “ordinary” products and/or services are difficult to sell.

There is a need to be able to modify the product to meet market requirements as “one size does not fit all”. Management commitment and resources to support the venture are some of the key areas for consideration when one is assessing whether they are ready to export.

In helping potential exporters to assess their state of readiness, ZimTrade has developed a simple onlinebased self-assessment diagnostic tool-kit which enables companies to evaluate their preparedness.

The online tool is available on the ZimTrade website, www.tradezimbabwe.com

Step 2: Selecting the export market

ness environment, business culture, demand conditions, competition, distribution channels, trade logistics, and risk factors, among others.

Clearly understanding these questions will see companies minimise risks and costs of venturing into the new market.

For first time exporters, they are highly advised to select a high potential and low-risk market which is most suitable for their products and or services.

This can be a small market, a country, or a city within a country.

With the global coronavirus-induced lockdown, regional markets currently present quick wins for exporters, especially small and medium-sized enterprises as the international markets are difficult to reach.

To help companies understand market requirements, ZimTrade conducts research in potential markets in the region and beyond. Reports of these surveys are available for free to local companies so that they can develop informed export strategies. ZimTrade has prepared a Market Research Template and a Guide to Market Research available to local companies that wish to conduct independent market researches.

Step 3: Branding

Whether the business is small, medium or a large company, once it aspires to enter an export market, it is important that it builds a strong reputation.

These can easily become the brand identity of local businesses in foreign markets.

It is important that would-be exporters understand that their brand is much more than just their logo and tag line. In fact, it is the way customers see their products or services and your company.

As an exporter, a business must always deliver on their promise as their brand communicates to audiences why it must be selected in a pool of competitors.

To assist new exporters, ZimTrade has a flagship training programme, the Marketing and Branding for International Competitiveness (MBIC), which equips exporters with skills, knowledge and information on marketing tools, market access and related branding issues that are critical in expanding markets.

Step 4: Understanding export risks

Every exporter must be aware of the challenges and risks in selling his/her products and services to other countries. These risks can be political, legal, compliance, exchange rate, non-tariff barriers and difficulties in processing payments.

Step 5: Dealing with legal side of exports Exporting businesses must understand all legal issues relating to international trade.

These can be enforcement of contract, trade policies, intellectual property rights, as well as fraud and corruption.

Step 6: Developing an export marketing plan

(USP) of its product or service in the target market.

Your export marketing plan must respond to all findings that came out of the structured market research. ZimTrade has prepared a template to enable new exporters develop their export marketing business plan.

Step 7: Resourcing export operations

Access to credit and finance is always a challenge, especially when financing international business where the seller and buyer are in different countries.

The most common form of credit or finance remains banking in term of loans or overdrafts.

However, the former is always against collateral and the latter on the company’s track record.

To protect the exporter from payment defaults by the importer, it is advisable the exporter protects their foreign receivables against non-payment risk.

This can be in the form of an Export Credit Insurance Policy.

Local institutions such as Export Credit Guarantee Corporation can assist local exporters with export payment insurance policies, domestic payment insurance policies, and short-term insurance.

Money usually follows a great idea, if the market is there, your export product can be the collateral.

Step 8: Marketing collaterals

Strongly linked to the previous step, companies that are entering new markets should have appropriate marketing materials in different formats – that is print, audio and visual. These materials will make their products and services known to the potential business partners and customers in the target market, and in some instances the material has to be done in the respective local languages.

They also have to be distributed using the right channels for the target audiences. In this digital era, it is important that a company develops a strong online presence before entering new markets, including social media activities.

This will allow potential buyers to find more information about the business even before engaging with representatives in the market.

Step 9: Understanding export logistics

Zimbabwe is a land-locked country and as such, all its export cargo must either be airlifted or shipped through a third-country port.

Exporters must understand the principles of both air and sea cargo as well as know the players to engage in providing the right logistics services.

For sea cargo, it is also important to understand multi-modal transport, that is train and road transport to connect to your preferred port. For cross-border trade with the region, you should know the road and rail transport services.

Step 10: Export documentation

hence it is vital that exporting businesses check every clause of the contract carefully.

Any errors or omissions can be costly and even lead to cancellation of orders.

Exporting businesses should know the correct description of the products, which are classified into customs tariff item numbers, also known as the Harmonised System Code or more commonly as HS Code.

Further to this, a commercial invoice is an important document for international business to happen. It is used as a customs declaration document provided by the exporter for customs control, valuation and determination of duty and taxes.

Other documents that first-time exporters should understand include bill of lading, certificates of origin (which are available for purchase at ZimTrade offices in Harare and Bulawayo), letter of credit, insurance certificate and phytosanitary certificate.

Step 11: Entering the selected market

The market research and export marketing plan should play an influential role in coming up with an entry strategy for the products and services.

The entry strategies that are more effective include direct exports (B2B) where a business sale direct to the retailer or chain stores.

Indirect exports where products are sold to a distributor, wholesaler or middleman, who will handle the distribution in the target market is most effective in hard to reach markets such as western regions of Democratic Republic of Congo. To reduce time and investment, whist leveraging on existing potential, some business may consider franchising, where a Zimbabwean exporter gives an importer the right to use his/her business model and brand for exploitation in a specific market for a prescribed period. A Zimbabwean exporter can thus create a network of independent retailers in different cities or towns in a target market.

There is also an option of licensing, where a Zimbabwean exporter can lease a legally protected entity, such as name, logo, trademark, graphic design, slogan or a combination of these elements, to a business in the target market to exploit all opportunities.

Although investment heavy, local businesses may set up their own subsidiaries in the target market, where they can develop satellite marketing teams dedicated to the market. Setting up a subsidiary will also allow local companies to tap into regional and global value chains as market presence is very important.

Step 12: Acquire customer loyalty

First time exporters must always aspire to build customer loyalty from their first order.

Here, they need to establish long-term and sustainable business relationships with their clients and buyers so that they keep coming back.

To build loyalty, the exporting business must always deliver on promise, communicate efficiently, execute good customer services, provide customised incentives, strengthen brand positioning as well as monitor customer satisfaction.