FBC readies for new vision
our everyday business. This role is to deliver a unique customer experience through value adding relationships, simplified processes and relevant technologies.
We have come up with bespoke market solutions that drive financial inclusion through low cost, customer focused products and services that create unique value to our customers.
We note the rapid changes occurring in the operating environment and these have redefined the customer journeys. It, it is thus imperative that our business be aligned to the new developments so that we also remain relevant and profitable as a business.
How is the FBC brand performing market?
From where I sit, the brand is trailblazing and very consistent in its performance in all business facets. We maintain a network of over 50 branches group-wide that are strategically placed within a number of cities across the length and breadth of the country.
We strongly believe in creating endless posin the sibilities and having a positive impact on the financial aspirations of our customers. We are fulfilling this through the creation of partnerships to satisfy the ambitions of our stakeholders.
The brand in this regard has continued to grow from strength to strength and we look forward to maintaining this trajectory. Our profitability has also been consistent and our market share continues to grow. We anticipate a significant increase in the market share we command on the back of the digital transformation that we have embarked on.
Lifelong learning and entrepreneurship is one of your business values, has this been embraced in across the business?
Our people are continuously developing through continuous acquisition of knowledge, this made FBC one of the financial institution with the most professionally accomplished workforce.
The leaders in the organisation have led by example in that aspect, we have four executive personnel who have attained doctoral degrees in recent months, including the Group Chief Executive John Mushayavanhu.
Apart from our competent and professional management teams, our boards across all companies are manned by women and men of high repute. Our people development strategy is designed to encourage continuous acquisition and application of knowledge amongst our people.
Covid-19 crisis hit the market unexpected, businesses were not prepared for it, how did you respond to the pandemic and how has your business been affected?
Yes indeed Covid-19 hit the world by storm and we are no exception. Covid-19 has adversely affected our day-to-day operations and disrupted the way we conduct business.
While all sectors of the economy were affected by the Covid-19 pandemic, there is variation in terms of severity, with sectors such as tourism, non-food manufacturing, mining, financial services, transport and distribution and education adversely affected.