FBC launches ground-breaking digital banking, insurance products
DIGITAL commerce is taking centre stage, as the ultimate response to the hazards ushered in by the Covid-19 pandemic.
Having always been ahead of the curve in innovation and technology adoption, FBC has been on an accelerated transformation path over the last two years, culminating in the launch of its electronic know-your-customer solution in March this year.
The eKYC platform enables FBC customers to sign up various products from the financial services group such as insurance and banking products.
The group launched a digital insurance product yakO in March as the Covid-19 lockdown started. The product allows a customer to buy insurance and license their vehicle on their mobile phone using either the US dollar code *220#, the Mobile Moola app or Noku the digital assistant on 0776670211.
In early August this year, FBC enabled new and existing customers to open different types of accounts using their mobile phone.
One can open a wallet using *220# in less than two minutes and start transacting immediately receiving and sending money, buying airtime and paying bills without visiting the bank.
To open a full banking account one can download the FBC Mobile Moola app from Google Playstore or Apple Store, then go through a few easy steps to upload their details and documents.
The full range of personal accounts such as savings, current and foreign currency account are available on the platform and one can transact immediately upon completion, a process that is ordinarily less than five minutes.
This makes FBC the first bank to enable customers to open a full banking account digitally without submitting papers at the branch in Zimbabwe, and all this in less than five minutes.
The innovation could not have come at a more appropriate time in light of the Covid-19 pandemic, which has seen an upsurge in the demand for digital and electronic commerce solutions to limit the spread of the Corona virus.
The banking group is utilising a number of leading edge technologies such as facial recognition, optical character recognition and concurrent real-time application programming interfaces to extend unparalleled convenience to the customer.
Apart from providing a safe way of accessing banking services from anywhere 24X7, FBC has radically lowered the cost for the customer. By enabling everyone with access to banking services from anywhere, FBC is contributing to financial inclusion.
FBCH