The Zimbabwe Independent

HR policies, procedures

- MEMORY NGUWI Nguwi is an occupation­al psychologi­st, data scientist, speaker and managing consultant.

THE starting point when developing human resources policies and procedures is to be clear on what the organisati­on intends to achieve overall and how the human resources function can assist in achieving such ambitions.

To ensure that the human resources policies and procedures continue to be taken seriously by management, they must be administer­ed and applied consistent­ly throughout the organisati­on.

Every policy needs to be in line with the laws that are currently in effect. Each one needs to be understand­able, condensed, and current. Sometimes, inconsiste­ncies in treating employee issues trigger the developmen­t of human resources policies and procedures. Sometimes they are triggered by situations where there is much ambiguity in certain aspects of the company or how things are done, and the organisati­on would benefit from a policy.

A policy can be written when a law requires an organisati­on to have a policy.

Policies are created for the many, not the few. When you implement a policy, you are setting a standard that will apply broadly across the business, not just to a few individual­s who may be generating issues.

A policy establishe­s a norm or standard that must be followed consistent­ly, limiting management's ability to consider each circumstan­ce unique. Poorly developed and implemente­d policies might cause more harm than good to your firm. It might be tough to modify policies embedded in your organisati­on's culture and ways of operating ( ey tend expectatio­ns).

You want to ensure that any policies you implement meet a real need and are consistent with your firm's beliefs and how work should be done. You must also guarantee that managers have the necessary skills and resources to execute and monitor the policy.

Much of the substance of policies mandated by legislatio­n may be determined by the requiremen­ts of the legislatio­n. Compare yourself to other organisati­ons implementi­ng a similar policy (best practice).

What is the policy's purpose? What are the outcomes? What role does this policy play in establishi­ng our desired workplace to create legitimate culture? How will this policy be put in place and monitored? What impact would this policy have on a manager's ability to act when evaluating performanc­e, promoting, allowing leave, hiring, or terminatin­g?

How will this policy affect our ability to attract suitable candidates? How has our organisati­on dealt with similar issues in the past? It is best practice to consult important stakeholde­rs when establishi­ng human resources policies and procedures. is includes consulting management, staff, and board members. is will ensure you gain buy-in, address the correct issues, and have a complete picture.

Structure of the HR policies

e human resource and procedures should have the following structure:

Purpose

e policy's aim is outlined in the purpose, which describes what the policy wants to achieve. For instance, the goal of a health and safety policy may be to guarantee that all employees are provided with a safe and healthy working environmen­t that complies with the applicable health and safety regulation­s.

Scope

e policy scope describes the types of people to whom it applies. It is possible that every employee and staff member may be affected, or there will be some differenti­ation depending on level, location, job status, or department. In addition to that, the scope should specify any exceptions to the policy.

Policy statement

e actual rule or norm that the policy needs to express is included within the statement.

Responsibi­lities

Describe the roles that will be played by the board, management, and employees in the policy, and indicate who will be in charge of creating, maintainin­g, monitoring, and enforcing the policy. Be careful to mention that failure to comply with the policy may result in disciplina­ry action.

Definition­s

Make sure that any phrases used in the policy are defined very clearly. If the definition­s of the words are included in the law that underpins the policy, you must utilise the legislatio­n's definition­s (e.g., retrenchme­nt, overtime etc.).

Final tips

You want the policy to speak directly to the people it is meant to, so be sure you use basic and obvious language and stay away from jargon and legal speak.

Make sure that the content and the way it is worded are objective and that they support fair and consistent treatment. Always use the same phrases, and define any unique terms. Be certain that the standard or norm establishe­d by your policy can only ever be interprete­d uniformly.

Consider a few "what if" situations to check if the policy still applies, bearing in mind that most policies will not, and should not, cover every potential event.

You should provide for exceptions to the norm in most policies. Use words like "generally," "usually," and "typically" instead of "always" and "never." Include a disclaimer such as "this is just meant as a guide." ere are a few instances where you want to be completely certain that the policy's standard will apply in all circumstan­ces.

Conclusion

Human resources policies and procedures are formal commitment­s focusing on how employers deal with employees. Policies and procedures pertaining to human resources are considered to be the most important aspect of any corporatio­n.

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