ZB launches digital One Stop Shop

FINANCIAL services group ZB Holdings has pioneered a digital One Stop Shop to enhance service delivery to its clientele, and in line with evolving global trends, the Independent can report.

The development of the platform and its subsequent introduction has been on-going for the past 11 months and culminated in the launch of the product called the OneDigital ZB initiative last month.

In coming up with the initiative, the bank has brought together services, such as banking, insurance and investment portfolios under one roof — all this aimed at improving service delivery as well as providing enhanced customer experience.

In part, the organisational transformation has also seen the repositioning of the brand to enhance its visibility and the creation of service centres across the country so as to give quality service to its clients.

ZB also launched virtual service centres where clients can access a raft of services including banking, insurance, investment services to general inquiries over their mobile phones.

ZB chief customer experience officer Brilliant Shumba said the recent digital development is poised to transform the financial services sector in the country.

“This is the first of its kind, not only in Zimbabwe, but in Africa as well. The digital transformation will disrupt market rules. It is a futuristic market positioning angle that is in line with modern trends the world over. As the world changes, ZB cannot be left behind,” he said.

“Our digital transformation, One-Digital ZB, is an innovative, impactful gamechanger that puts the customer at the centre.

“Our virtual platform has made the banking experience a joyful one because our clients technically have a bank in their pocket.

“One can do everything in the comfort of their homes or offices via the virtual service centre,” Shumba said.

He highlighted that generally where digital transformation takes place it is the workforce that suffers as people are retrenched.

“However, in the case of ZB, it is the other way round. As we grow the business, our employees have not been affected. In fact, we put up a strong transformational team that worked tirelessly to bring about this innovation,” Shumba said.

“No one was left behind and we are happy that only last week the organisation honoured and appreciated those who worked hard in the past 11 months.”