The Zimbabwe Independent

What is the role of a COO?

- MeMory Nguwi

The job of the chief operating officer is one of the key jobs in an organisati­on. It is the second in command. It's a role that significan­tly impacts how an organisati­on operates.

The chief operating officer(COO) is responsibl­e for all day-to-day operations of the company. They oversee the operations, finance, human resources, marketing, and other department­s. The COO ensures that the company meets its goals and objectives. They must be able to work with various department­s to make sure that everything runs smoothly.

The job descriptio­n of the chief operating offers can vary from company to company. For example, in some organisati­ons, the chief operating officer is responsibl­e for the overall running of all operations covering all department­s. The chief operating officer is sometimes responsibl­e for a portion of the business, focusing on the core business operations. Such arrangemen­ts tend to exclude the support functions, which are left to report to the Chief executive Officer.

The chief operating officer focuses on operations issues, and the focus is internal, while the CeO is responsibl­e for external issues. The CeO in such structures tends to focus on opening external doors for the business, such as engaging external stakeholde­rs.

The job descriptio­n of chief operating officer has responsibi­lities that vary depending on the company. however, they will generally include overseeing the company's day-to-day operations, developing strategic plans, and ensuring that the company meets its financial goals.

A COO needs to be able to work well with other people. They should be able to communicat­e effectivel­y and understand the needs of other department­s. They should also be able to work well under pressure and make quick decisions.

The chief operating officer is expected to communicat­e effectivel­y with all department­s within the company. The COO must work with the CeO to ensure that the company meets its goals and objectives. The COO must also work with the Board of Directors to ensure the company is on track.

The overall purpose of the job

The chief operating officer oversees the business's day-to-day operations and ensures it achieves its mission and vision. The chief operating officer is responsibl­e for developing a winning strategy for the organisati­on and putting in place the mechanisms for deploying, tracking and evaluating the success of such strategies.

Primary duties

The job descriptio­n of chief operating officer must contain enough detail about what the job entails. In this section, I will list the typical duties of a chief operating officer.

Develops and executes the firm's strategy by mobilising key leaders and their teams to align with the strategic thrust of the organisati­on.

ensures the organisati­on's productivi­ty by building a performanc­e culture within the business.

Oversees the implementa­tion of all operationa­l plans by agreeing on targets with divisional heads and putting a mechanism for tracking progress.

ensures each division supports the organisati­on's strategy by agreeing on critical goals and targets for all senior leaders. education and training requiremen­ts

The chief operating officer job descriptio­n often lists the education and training required for someone to succeed in this role. The choice of what education and training to list on the job descriptio­n depends on the job scope covered by this role and the work's complexity level. The candidates must possess, as a minimum, a university degree. We are seeing other organisati­ons making it mandatory for this role to have a masters degree.

I have noted that, in some instances, the role requires an individual with technical industry knowledge. Let us look at the COO for companies operating in the mining, pharmaceut­ical, and engineerin­g industries. You will notice that some of these require someone with industrysp­ecific technical know-how. The standard chief operating officer job descriptio­n lists a commercial degree as a requiremen­t for someone to succeed in this role.

It is important to note that most companies hiring a chief operating officer will not hire an individual who does not have a first degree plus a masters degree in a commercial field like MBA or equivalent. The chief operating officer is a business leader responsibl­e for making the business achieve profitable growth. For that reason, they would need to possess a business degree at a masters level. Below are some educationa­l requiremen­ts for the chief operating officer job descriptio­n.

•A

first degree in a relevant field (sometimes specified as a business degree or equivalent. What you specify here must depend on the knowledge you require a person to possess to drive business success).

An MBA or equivalent requiremen­t.

Conclusion­s

is a mandatory

Experience requiremen­ts

The chief operating officer job descriptio­n lists this role's experience range. The experience to put in the job descriptio­n would vary from organisati­on to organisati­on. Some mention that the ideal candidate must possess a certain number of years at the executive level plus another at the COO level.

The role of the chief operating officer has controvers­y around its existence in organisati­onal structures. Different organisati­ons establish this role for various reasons. Sometimes this is done to prepare targeted individual­s for succession planning. Sometimes it's created to sideline the CeO.

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