Star St letter

THE EXTR EXTRA MILE

With so man many opportunities for business travel to go wrong and complaints to arise, sometimes we ought to shout from the rooftops when we receive stunning service. Travelling back to London from a conference in Dubai, I was with a friend who was retu returning to Dublin. We both had access to lounges but could not enter the same one. With a couple of hours to burn, the p pub seemed the best option but it was very smoky. I suggested that I grab a couple of beers from the British Airways loun lounge to enjoy in the public concourse.

We walked the entire length of the concourse and back, yet managed to overlook the BA lounge. Eventually, I asked an employee employee. It was a long walk away and my disappointment was written all over my face. However, the employee immediately offered us both a lift in his vehicle, took us to the lounge, waited as I popped in and out, and then drove us back to ou our gates. All of this with a smile on his face. I don’t recall ever receiving service like this before. Well done to Dubai for the most incredible staff. Stephen Ornadel, London

This issue’s winner of Letter of the Month will receive a cabin-size suitcase from LOJEL’s Hatch collection. The new-generation, hard-sideha suitcase is made from high-tensile polycarbonate and features a zippered bonnet designed for quick and easy access. ForFo the chance to win Letter of the Month, email us at editorial@businesstravellerasia.com and include your postal address and daytimeda phone number. We reserve the right to edit letters.