FIRST CLASS PROBLEM

I am an avid reader of your magazine and I wanted to relate my terrible experience in first class with Qatar Airways.

On April 28, I flew on QR833 from Bangkok to Doha. The first class cabin was fully booked. Upon take-off, I noticed that my seat’s IFE system was completely frozen. The cabin crew reset the system six times to no avail, meaning I was left without an IFE system for the entire seven-hour journey. Qatar’s unprofessional cabin services director just told me to file a complaint with Qatar, which I promptly did…

Qatar’s service on the ground is practically nonexistent and Qatar has not offered me any form of compensation for this matter. They said that the flight attendants had offered me an alternate seat, which I then explained was in business class and I did not accept given that I paid for a first class ticket.

They had also offered to switch me with a sleeping passenger in first class whose seat was next to the galley. I told them that they shouldn’t be bothering other first class passengers who are sleeping just so I can watch something.

I did not want to write about this, but the fact that Qatar Airways has bellyflopped on its performance for a paying first class passenger, and their refusal to take any form of responsibility, has prompted me to write this letter. Marc Tan, Hong Kong