AMERICAN AIRLINES RESPONDS:

We’re sorry for the challenges Mr Alhilou faced. Unfortunately, adverse weather impacted his travel despite our efforts to reroute him. He was rebooked on the first flight the following day. We understand Mr Alhilou’s frustration and, as an apology, we provided him with a US$200 e-voucher, and have since been in touch again to reimburse him for his overnight stay in DFW. We hope that he will accept our apologies and that we will see him onboard with us again soon.