Business Traveller (Asia-Pacific) - - INBOX YOUR LETTERS -

I read with in­ter­est the Star Let­ter in the June is­sue of Busi­ness Trav­eller Asia-Pa­cific, where a KrisF­lyer Gold mem­ber was deeply dis­sat­is­fied with the stan­dard of the Sin­ga­pore Air­lines (SQ) lounge in T2 of Soekarno-Hatta Air­port, Jakarta. Sin­ga­pore Air­lines replied, stat­ing that there was no Sil­verKris Lounge in Jakarta, and they will look to im­prove the lounge ex­pe­ri­ence at the air­port in Jakarta.

Yet, right in SQ’s back­yard, in Sin­ga­pore’s Changi Air­port T3, there is a Sil­verKris Lounge that Star Al­liance Gold mem­bers can­not use. Surely this can­not be due to traf­fic dur­ing peak hours. Lufthansa and United al­low Star Al­liance Gold mem­bers to use their busi­ness lounges in Frank­furt and Chicago re­spec­tively, both of which man­age a large num­ber of pas­sen­gers as well. The same can be said for Oneworld Di­a­mond mem­bers, who may even use the First Class Cathay Pa­cific lounge in Hong Kong.

In­stead, Star Al­liance Gold mem­bers must use SQ’s Gold Lounge, which sorely falls short of the gold stan­dard. There are no show­ers or even toi­lets in the lounge, and trav­ellers have to use pub­lic toi­lets out­side. Food and drink are ba­sic and min­i­mal and the lounge fur­nish­ing is old and run-down.

It is ironic that SQ’s lounge in its own back­yard is of such sub-par qual­ity, and runs con­trary to the premium brand that the air­line is try­ing to por­tray. Tran­sit­ing through Sin­ga­pore on a Star Al­liance flight is a much less com­fort­able jour­ney as a re­sult.

Bryan Yong, Sin­ga­pore

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