FACE-2-FACE: Andy Loving

SALES Manager - NSW, Vic & the ACT at Star & Dream Cruises.

1. What motivates you in your career?

My love of life at sea and sharing that with our guests. I worked on board cruise ships for 10 years and loved to see the excitement and awe on the face of a first-time cruiser once they came on board.

2. Most common assumption people make about your job?

That I am always on a ship! Admittedly we are very fortunate to spend some time on board when the ships are here locally, but it’s not as often as you would think.

3. What is the key to building great relationships with agents?

Knowledge. Knowing your brand and the demographic of guests who suit your cruise line. Not all ships are equal and all experiences are different so marrying the correct ship or destination with potential guests is very important.

4. Biggest challenge facing the industry?

Some people still have the perception that ships only take you from point A to B. They are not aware of the amazing entertainment and facilities onboard, and that the journey becomes a part of the holiday.

5. Advice for up‐and‐comers?

Information is out there. Keep learning and searching for the style of cruising which will suit you, and your clients, best. And always keep up with industry trends – there are exciting things in the pipeline!

6. What was your best fam?

Azamara Quest in Jun, where we sailed from Rome to Barcelona. Some of the highlights were St Tropez, Marseilles and the AzAmazing Evening in Barcelona - where the cast of Carmen performed on the grounds of a private castle in Barcelona. Another memorable event was Azamara’s famous White Party while we were still at anchor in Monte Carlo!

7. Celebrity you would like to cruise with?

Russell Brand before he quit drinking.

8. Favourite thing to do in port?

Wandering semi-aimlessly around town popping into bars.