FACE-2-FACE: Karen Newbury

STATE Manager QLD APT Travel Group.

1. What mo vates you in your career?

I am motivated by challenges, success, a happy team, happy travel agents and happy pax. I love assisting everyone to exceed their goals and expectations.

2. Most common assump on people make about your job?

People think a job in the travel industry is relatively easy and you are always off travelling around (well that’s kind of true) but they do not realise the huge amount of hours and weekends we work.

3. What is the key to building great rela onships with agents?

Communicating in a timely and efficient way. Having a positive attitude. Being open and honest, pro-active, a good listener and exceeding their expectations.

4. Biggest challenge facing the industry?

A challenge with river cruising is attracting the younger demographic. APT has introduced “Get Active” Freedom of Choice options to entice a younger age group.

5. Advice for up-and-comers?

Set yourself a goal and if you are enthusiastic and driven you will succeed. Your dedication and hard work will result in you travelling and experiencing the world.

6. What was your best fam?

An APT Top Achievers river cruise - Amsterdam to Budapest, whilst I was an agent. Now working for APT I have done this trip several times and I still love it.

7. My next cruise will be…

An APT Small Ship Expedition Cruise of the Kimberley, from Darwin to Broome. We can’t wait to explore this magical destination.

8. Favourite cruise des na on?

Antarctica.

9. Celebrity you’d like to cruise with?

Sandra Bullock.

10. Favourite thing to do in port?

Getting off the beaten track and go explore and sample the local delicacies and vinos.