Tauck-ing Aussie efforts up a level

TAUCK is enhancing its service and support of the Australian travel industry, opening a sales and service centre to provide 24hour help to the market.

Operating five days a week from 06 Apr, the United Statesbased cruise-tour operator has also brought on board a Country Manager, David Clark (pictured), who will be charged with overseeing the company’s sales, marketing, planning, and more.

Two new National Account Managers, Sarah-Louise Scales and Helen Eves, have also joined the team.

Scales, with prior work at Intrepid Group, will serve Victoria, Queensland, South Australia, Tasmania and the NT, Eves, who was previously with Holland America, will handle New South Wales, Western Australia and the ACT.

“We’re thrilled to have David, Helen and Sarah-Louise leading the charge for Tauck in Australia,” said Vice President for Global Sales and Partner Relations Steve Spivak.

“Their combined experience and expertise – on both the retail and supplier sides, and with some of the leading names in the travel industry – will be invaluable as we take our service and support in the Australian market to the next level.”

Spivak also commented that the new hires will closely collaborate with the sales, marketing, reservations and finance teams at GSA Travel the World, who will continue to run a Sydney call centre with four specialists.

Tauck will also introduce a home-based phone support staffer in Sydney, as well as additional call centre operators in the United States and UK.

Tauck has been ramping up efforts in the Australian market of late, having begun pricing its product in Australian dollars, as well as printing dedicated brochures for the Australia and now publishing an Australian version of its website, at www.tauck.com.au.