Video problems

First of all, thanks for a great magazine. At 55, I’m a latecomer to art and I learn something from every issue. I do however have one complaint. The videos often have playback issues even on an iPad Pro with fast fibre broadband. But even more problematic is the lack of commentary on most of them. They fly along and are really hard for a newbie to follow. I would get so much more from them if techniques were explained. More beginners articles, especially Photoshop or Clip Studio Paint ones, would be great too. Meanwhile, keep up the good work. John McGuigan, via email

Claire replies Thank you for your comments, John. I agree with you about the videos – we would love more audio. We do try to get the artists to do audio, but some of them are just too shy. Sometimes there’s a language issue, too. Furthermore, we compress the video for the iPad editions and have not noticed any lag or received any other complaints with these. Was it a particular video that was affected? Has anyone else had similar problems?