FaceTime just doesn’t work!

Mac Format - - SOS MAC -

For over a year, FaceTime on my late 2012 iMac won’t connect or re­ceive a video call. I’ve spent hours in fo­rums and try­ing ev­ery method I can find – per­mis­sions re­pair, a new user ac­count, au­tomat­ing date and time pref­er­ences, delet­ing the app’s pref­er­ences file, and Safe Boot.

Mes­sages has had prob­lems for about the same time, log­ging me out al­most ev­ery time I close it. My iMac and iPads that I want to re­ceive calls have the lat­est op­er­at­ing sys­tems – I live in hope that the next up­date will be the one that fixes this! Peter Wal­ters Can your iPad make FaceTime calls? If that can’t be done ei­ther, then this must be a prob­lem with your net­work it­self, not your Mac. iMes­sage needs net­work ports 80, 443 and 5223 to be open. FaceTime needs those, plus all the ports in the ranges 3478-3497, 16384- 16387 and 16393-16402. If any of th­ese are blocked by your router’s fire­wall, you won’t be able to make or re­ceive calls. Open the router’s con­fig­u­ra­tion page in Sa­fari – you can find out what IP ad­dress to use by open­ing Net­work pref­er­ences and click­ing Ad­vanced > TCP/IP. Use this page to turn on port for­ward­ing for th­ese port num­bers and see if that helps.

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